Question

A flowchart of business hierarchy for an airport. Maintenance Personnel report to the Maintenance Foreman who reports to the Deputy Director Operations and Construction. Aircraft Rescue, Fire Fighting and Airport Security report to the Public Safety and Noise Manager who reports to the Deputy Director of Operations and Construction. The Administrative Assistant reports to the Deputy Director of Properties and H R. The Deputy Directors of Operation and Construction, Properties and H R, and Finance report to the Airport Director who reports to the Airport Board.

A Board approved Safety manual for Airport Security is an example of ___________.
a.
formal upward message
b.
formal downward message
c.
formal lateral message
d.
informal grapevine message

Answer 1

b. formal downward message

Explanation: A board-approved safety manual is an official document issued by higher management to guide and instruct lower-level staff, so it is formal downward communication.