Question

1) Select 2 that apply.

Which examples make Janey appear more assertive? Why?

Both examples make her assertive, she asks the question in a direct way both times.

Example 2 does not give Zach any outs, there are no tags in this question.

Example 1 gives Zach an excuse, and Lisa loses confidence /assertiveness when she adds a tag onto the end of her sentence.

Example 2. The question is direct with specific information.

Neither, Janey just acts in a jealous manner.

2) Select 2 that apply.

How does Example 2 make it harder for Zach to avoid an argument or awkward situation?

Both examples make it hard for him, she asks the question in a direct way and in either one situation he has a way out.

It does not give Zach any outs, there are no tags in this question.

Neither, Janey just acts in a jealous manner, so Zach will always have a way out

It gives Zach an excuse, and Lisa loses confidence /assertiveness when she adds a tag onto the end of her sentence.

The question is direct with specific information.

3) Choose the best answer.

In interpersonal communication, why is it so important to think about the way we phrase things before we speak?

The lower the tone, the more interest the receiver develops.

The more elaborate the message, the better the message and the easier it is to understand it.

The clearer the message, the more chance the other communicator (or receiver) will understand exactly what is being communicated.

The darker and obscure the message, the lower the intensity of emotions.

4) Choose the best answer.

What was the very first thing Tom did in order to begin convincing Ben that painting the fence would be something he should want to do?

He did not have to say anything to Ben. Ben saw him whitewashing and he took the job from Tom.

He made whitewashing appear fun.

He begged Ben to do it.

He took away his apple when he refused to do it.

5) Select 3 that apply.

What did Tom do to sway Ben in terms of interpersonal communication?

Tom insulted Ben and ordered him to do it.

Tom manipulated Ben's feelings by pretending he loved whitewashing the fence.

Tom was too much into whitewashing to persuade Ben to do it for him, so he finished the job himself.

Tom may have lied to add on to the story and make it more appealing to Ben.

Tom made Ben feel he was not good enough to do the whitewashing.

6) Select 2 that apply.

In terms of communication, would you consider Tom a good communicator or a poor communicator?

Tom is a good communicator in that his grasp for proper English is magnificent.

Tom is a good communicator because he communicated exactly what he wanted to and got what he wanted.

He would be a poor communicator in that instead of developing feelings of like in Ben, his speech made Ben to not want.

Tom is neither a good or bad communicator, he cannot express what he wants so resorts to forcing someone to do what he wants them to do.

He would be considered a poor communicator in that his grasp of proper English is not very strong.

7) Select 3 that apply.

Why would Ben, if taken the time to think about what Tom was saying, would have not fallen into the trap of being convinced that work was play?

He would have realized that whitewashing is work.

He would have seen the benefits of whitewashing as a game.

He would have realized that Tom would have done anything to get out of work.

His instinct would have told him that he was lucky to be going swimming.

He would have realized that whitewashing did not make him special.

8) Choose the best answer.

Analyze means:

think, ponder, or meditate on a given situation

internal feeling

evaluate

assign or give importance to the experience at hand

9) Choose the best answer.

Reflect means:

assign or give importance to the experience at hand

think, ponder, or meditate on a given situation

internal feeling

a simple statement of facts

10) Choose the best answer.

An instinct is :

assign or give importance to the experience at hand

internal feeling

the intentional swaying of another's feelings or reactions by convincing him or her of things based on the speaker's own agenda

a simple statement of facts

11) Choose the best answer.

By intentionally trying to sway another's feelings or reactions based on a personal agenda, this person is trying to _____ the situation.

reflect

analyze

manipulate

appoint

12) Choose the best answer.

To _____ is to assign or give importance to the experience at hand.

analyze

appoint

reflect

manipulate

13) Choose the best answer.

Straightforward is:

think, ponder, or meditate on a given situation

internal feeling

a simple statement of facts

the intentional swaying of another's feelings or reactions by convincing him or her of things based on the speaker's own agenda

Answer 1

1) Select 2 that apply.
Answers:
- Example 2 does not give Zach any outs, there are no tags in this question.
- The question is direct with specific information.
Why: Example 2 is more assertive because it’s direct and leaves no tag-question or escape route for Zach.

2) Select 2 that apply.
Answers:
- It does not give Zach any outs, there are no tags in this question.
- The question is direct with specific information.
Why: A direct question with no mitigating tag makes it harder for Zach to avoid responding or deflecting.

3) Choose the best answer.
Answer: The clearer the message, the more chance the other communicator (or receiver) will understand exactly what is being communicated.

4) Choose the best answer.
Answer: He made whitewashing appear fun.

5) Select 3 that apply.
Best/accurate selections (only two clearly apply):
- Tom manipulated Ben's feelings by pretending he loved whitewashing the fence.
- Tom may have lied to add on to the story and make it more appealing to Ben.
Note: Only these two items accurately describe Tom’s persuasive tactics; the other options are not supported by the story.

6) Select 2 that apply.
Answers:
- Tom is a good communicator because he communicated exactly what he wanted to and got what he wanted.
- He would be considered a poor communicator in that his grasp of proper English is not very strong.
Why: Tom is effective/persuasive (he gets the result he wants), though the second statement points out that grammatical skill isn’t what made him persuasive.

7) Select 3 that apply.
Answers:
- He would have realized that whitewashing is work.
- He would have realized that Tom would have done anything to get out of work.
- He would have realized that whitewashing did not make him special.
Why: Careful thought would have revealed the task was labor, Tom’s motivation, and that the “privilege” framing was a trick.

8) Choose the best answer.
Answer: evaluate

9) Choose the best answer.
Answer: think, ponder, or meditate on a given situation

10) Choose the best answer.
Answer: internal feeling

11) Choose the best answer.
Answer: manipulate

12) Choose the best answer.
Answer: appoint
(Note: of the given choices, “appoint” best matches “assign.”)

13) Choose the best answer.
Answer: a simple statement of facts