Question

1) Choose the best answer.

The exchange of ideas between two or more people is known as a(n):

ambiguous

paraphrasing

conversation

mediator

2) Choose the best answer.

The definition of monotone is:

willing to change how you feel

one tone

questions that follow the original question posed by either of the communicators

a way of responding to someone by evaluating what is being said by looking for positive aspects of what is happening, and by finding out how best to satisfy everyone

3) Choose the best answer.

A question that can be answered with a "yes" or "no" only is called a(n) _____ question.

closed

open

flexible

specific

4) Choose the best answer.

A(n) _____ question is one in which a person cannot answer with a simple "yes" or "no" but actually has to provide information.

ambiguous

closed

specific

open-ended

5) Choose the best answer.

The definition of secondary question is:

willing to change how you feel

questions that follow the original question posed by either of the communicators

a way of responding to someone by evaluating what is being said by looking for positive aspects of what is happening, and by finding out how best to satisfy everyone

questions someone has to answer without a simple yes or no—they have to answer by providing information

6) Choose the best answer.

Which question is better to use, open-ended or closed questions?

closed

neither

open-ended

7) Select 2 that apply.

Why is it better to use an open-ended question?

A person will answer with a "no".

A person will answer with a "yes".

It is likely to generate more conversation.

There is not an answer and it will make people doubt.

The person with whom you are communicating has to create an original thought.

8) Choose the best answer.

Stating something in your own words, generally something you have just heard, is known as _____.

paraphrasing

conversation

open-ended

ambiguous

9) Choose the best answer.

A(n) _____ is an individual who finds a solution between two parties who may be involved in a disagreement.

mediator

conversation

open-ended

ambiguous

10) Choose the best answer.

The definition of constructive feedback is:

one tone

a way of responding to someone by evaluating what is being said by looking for positive aspects of what is happening, and by finding out how best to satisfy everyone

questions someone has to answer without a simple yes or no—they have to answer by providing information

questions that follow the original question posed by either of the communicators

11) Choose the best answer.

The definition of flexible is:

a way of responding to someone by evaluating what is being said by looking for positive aspects of what is happening, and by finding out how best to satisfy everyone

questions someone has to answer without a simple yes or no—they have to answer by providing information

willing to change how you feel

one tone

Answer 1

1) conversation

2) one tone

3) closed

4) open-ended

5) questions that follow the original question posed by either of the communicators

6) open-ended

7) It is likely to generate more conversation.
The person with whom you are communicating has to create an original thought.

8) paraphrasing

9) mediator

10) a way of responding to someone by evaluating what is being said by looking for positive aspects of what is happening, and by finding out how best to satisfy everyone

11) willing to change how you feel