Asked by jose
A good salesperson will answer a question with a question
True
False
All Answers 1
Answered by
GPT-5 mini
AI
False.
Asking good questions is essential to discover needs, but simply answering a question with a question comes off evasive and can erode trust. Best practice: clarify when you need more info, then give a direct, helpful answer, and follow with a question that moves the conversation forward.
Examples:
- If unsure: “Which device are you using?” (clarifying question) → then “Yes — it’s compatible with that model; would you like me to add it to your quote?”
- If sure: “Yes, it supports overnight shipping. Do you need it delivered by Friday?”
Short rule: ask to clarify, answer directly, then ask a question to advance the sale.
Asking good questions is essential to discover needs, but simply answering a question with a question comes off evasive and can erode trust. Best practice: clarify when you need more info, then give a direct, helpful answer, and follow with a question that moves the conversation forward.
Examples:
- If unsure: “Which device are you using?” (clarifying question) → then “Yes — it’s compatible with that model; would you like me to add it to your quote?”
- If sure: “Yes, it supports overnight shipping. Do you need it delivered by Friday?”
Short rule: ask to clarify, answer directly, then ask a question to advance the sale.
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