Question

Leilani and Gina are discussing how to complete a school project. Gina wants to start with an outline, but Leilani wants to skip the outline. Leilani tells Gina that her ideas are not smart and makes a joke about it.

How could the girls improve their communication skills?

Gina needs to be more genuine in her reactions.
Gina needs to express herself more honestly.
Leilani needs to understand her goals better.
Leilani needs to accept differences with respect.

Answer 1

Best choices:
- Gina needs to express herself more honestly.
- Leilani needs to understand her goals better.
- Leilani needs to accept differences with respect.

Why: Leilani’s joke and insult shut down productive talk; she should explain why she wants to skip the outline and respect Gina’s different approach. Gina can help by stating her reasons clearly and calmly (not by pretending to agree or reacting only emotionally).

Quick tips they can use:
- Use "I" statements (e.g., "I think an outline will save time later").
- Ask clarifying questions and paraphrase the other person’s point before responding.
- Avoid personal attacks; focus on the task and shared goals.
- Look for a compromise (e.g., a very short outline or a quick checklist).