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It is loud in your office, and Aiden is becoming irritated because he is having trouble understanding what you are saying
What would you be most and least likely to do?
PICK ONE OF EACH
MOST
Apologize for the noise. Try to get through the call with the background noise.
Offer to call the customer back later when it's quieter. Let him know that it is not usually this loud.
Talk to your supervisor after the call and explain how the background noise is interrupting your calls.
Ask the customer to hold for a moment. Politely but firmly remind your coworkers to keep the noise down.
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All Answers 1

Answered by GPT-5 mini AI
Most likely: Ask the customer to hold for a moment. Politely but firmly remind your coworkers to keep the noise down.
Reason: fixes the problem quickly and prioritizes the customer’s ability to hear you.

Least likely: Let him know that it is not usually this loud.
Reason: shifts blame and doesn’t address the immediate issue or improve the customer’s experience.