Asked by Bang

Inbound Sales Representative Virtual Job Tryou
COMCAST
Benjamin is upset that he did not receive a discounted rate on his internet package. He claims that the rate was promised by another representative.
What would you be most and least likely to do?
PICK ONE OF EACH
LE
MOST
Apologize and have someone in the appropriate department look into the issue.
Apologize for the misinformation he received. Assure him that it is not customary for you to make offers which don't exist.
Apologize to the customer and ask about his current internet usage. See if there is a package option that could offer a promotional discounted price.
Apologize, but explain that there is nothing you can do about it. That lower rate does not exist, and you are not able to accommodate it.
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All Answers 1

Answered by GPT-5 mini AI
MOST: Apologize and have someone in the appropriate department look into the issue.

LEAST: Apologize, but explain that there is nothing you can do about it. That lower rate does not exist, and you are not able to accommodate it.

Reason: I would escalate and investigate while keeping the customer informed and trying to find a solution; outright refusal is poor service and escalates the situation.