Question

SHL.
Choose the 'best' and the 'worst' action for the given situation.
You call up a prospective customer to pitch an investment plan. The customer says that he cannot talk right now, the moment you introduce yourself and your company. How will you respond to this customer?
"No problem, sir. Would you like to refer anyone else you know who may be interested in an investment plan?"
"No problem, sir. Please feel free to call our toll-free number if you are interested in an investment plan in the future."
"No problem sir. Can I call back today evening to discuss our low-risk investment plans that offer high returns?"
"OK, sir. But let me email you the details of our low-risk investment plans.
You can buy the plan that you like from our website."
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SUBMI RANSWER

Answer 1

Best: "No problem sir. Can I call back today evening to discuss our low-risk investment plans that offer high returns?"

Worst: "No problem, sir. Would you like to refer anyone else you know who may be interested in an investment plan?"

Reasoning (brief): Best option politely acknowledges their time constraint and requests permission to call back at a convenient time. Worst is inappropriate and presumptive—asking for referrals when the prospect has already said they can't talk is pushy and disrespectful.