Question

Choose the 'best' and the 'worst' action for the given situation.
You work with a software company. You call up a prospect to pitch a new software product that your company has launched recently. The prospect listens to your entire pitch and also asks a few questions about it. In the end, he asks you to just send the detailed product information on his email. How will you respond?
"Sure sir. Typically, people find it more valuable to see how the product works. Can I arrange for a demo sometime next week?"
"Sure sir. Could you please tell me when would be a good time to schedule a follow-up call?
"Sir, are there any questions that I can answer right away so that we can move to the next step soon?
"Sure sir. However, I would appreciate if we can meet so that I can explain the value proposition better. Can I fix a meeting sometime next week?"
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Answer 1

Best: "Sure sir. Typically, people find it more valuable to see how the product works. Can I arrange for a demo sometime next week?"
- Why: It begins by agreeing (respecting his request) then politely offers a value-add (a demo) as an option. It keeps control gentle and focused on helping the prospect, not forcing a next step.

Worst: "Sure sir. However, I would appreciate if we can meet so that I can explain the value proposition better. Can I fix a meeting sometime next week?"
- Why: It ignores the prospect’s explicit request and comes across as pushy and self-centered ("I would appreciate"), which risks losing goodwill.

A slightly better reply than option 1 (ideal): "Absolutely — I'll email the detailed information now. Would you also be open to a brief demo or a short follow-up call later this week? If so, what time works for you?"