Question

SHL'
26: 38
Choose the 'best' and the 'worst' action for the given situation.
You need to build an app for a client within a given timeline. Your development team needs to clarify a few doubts in the client specifications before they begin developing the app. You email these doubts to your contact person but do not get any response from him even after multiple follow-ups. What will you do?
Ask the development team to develop the app as per their understanding since they are the experts.
Send another email to my contact requesting for a prompt response so that we can meet the timeline.
Try to reach out to my contact's supervisor to get answers to the questions.
Ask the development team if they can develop a part of the app without the clarifications and inform the client about this approach.
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12/4/

Answer 1

Best: Ask the development team if they can develop a part of the app without the clarifications and inform the client about this approach.
- Rationale: Keeps progress moving on well-defined areas, avoids making risky assumptions about unclear requirements, and communicates transparently to the client about the approach and remaining dependencies.

Worst: Ask the development team to develop the app as per their understanding since they are the experts.
- Rationale: Risks building the wrong functionality, causing rework, schedule slips, and possible client dissatisfaction because it proceeds on unverified assumptions.

Notes on the other options:
- Try to reach out to my contact's supervisor to get answers to the questions: Appropriate escalation given multiple unanswered follow-ups — a reasonable second choice if the client contact remains unresponsive.
- Send another email to my contact requesting for a prompt response so that we can meet the timeline: Polite but passive and unlikely to help after multiple follow-ups; better to call/escalate or take partial work-forward actions.