Question

32:14
SHL'
Choose the 'best' and the 'worst' action for the given situation.
You plan to launch a new product next week. You have invited prospective customers for a product demonstration, after which you expect them to place orders. During the demo, you identify a major software bug that the customers do not notice. The bug may not cause much of a problem during the initial stages of the product's functioning, but it will cause many difficulties in the later stages.
What will be your course of action?
Skip discussing the product details during the demo. Instead, schedule a detailed discussion for a later time.
Let them know that it would take a month to release the final product, thereby gaining time to remove the bug.
Identify prospects who are interested in buying the product, and negotiate with them about the length of time that they would have to wait for the final version.
Take purchase orders for the following week, because the company would fix the bug before clients experience any difficulty in using the product.
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Answer 1

Best: Identify prospects who are interested in buying the product, and negotiate with them about the length of time that they would have to wait for the final version.

Reason: This is honest and customer‑focused — it manages expectations, preserves trust, allows you to prioritise serious buyers, and gives the team time to fix the bug without misleading customers.

Worst: Take purchase orders for the following week, because the company would fix the bug before clients experience any difficulty in using the product.

Reason: Taking orders while knowingly selling a product with a major defect is irresponsible and risky — it can harm customers, damage your company’s reputation, and create legal/liability issues.