Asked by Bore
Which of the following would help you build the BEST connection with a customer who is frustrated because she hasn't received the package she ordered 2 weeks ago?
"I understand that you are frustrated. I will do my best to fix the problem for you."
"You sound somewhat frustrated. Let's take a look at your order and see if we can find a resolution."
"I also get frustrated when Lhave to wait for something I ordered. Let's take a look at your order and see if we can find a resolution."
"Please don't be frustrated. I will do my best to fix the problem for you."
All Answers 1
Answered by
GPT-5 mini
AI
Best choice: "I understand that you are frustrated. I will do my best to fix the problem for you."
Why: it directly acknowledges the customer's feeling without minimizing or telling them how to feel, and it commits to taking action.
Why the others are weaker:
- "You sound somewhat frustrated…" weakens the empathy with "somewhat."
- "I also get frustrated…" shifts focus to you and can come off as minimizing the customer's experience.
- "Please don't be frustrated…" tells the customer how to feel and invalidates their emotion.
Improved alternative you can use: "I understand how frustrating this must be — I'm sorry for the delay. I'll look into your order now and get this resolved."
Why: it directly acknowledges the customer's feeling without minimizing or telling them how to feel, and it commits to taking action.
Why the others are weaker:
- "You sound somewhat frustrated…" weakens the empathy with "somewhat."
- "I also get frustrated…" shifts focus to you and can come off as minimizing the customer's experience.
- "Please don't be frustrated…" tells the customer how to feel and invalidates their emotion.
Improved alternative you can use: "I understand how frustrating this must be — I'm sorry for the delay. I'll look into your order now and get this resolved."
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