Question

With your help, Jamal is now finished with the website page and submits it to his manager for review. His manager says, “This looks great! This will help many folks better understand what needs to be done at each stage after a car accident. Thank you! I’m about to hop into a meeting, but I’ve got another project for you later.” Jamal heads back to his desk when the phone rings…
Jamal: Good morning, this is Jamal with T-Wrecks Insurance Company. How can I help you today?
Stephanie: Hi Jamal, this is Stephanie Salas. On the way to work this morning, I was slowing down to match the pace of traffic and someone rear-ended me! Both of our cars have damage! I am safe now at work, but wanted to follow up with T-Wrecks about what to do next regarding filing an auto insurance claim.
Jamal: I’m so sorry to hear about the accident, but glad that you are now safe! Do you have the police report and pictures of the damage?
Stephanie: Yes, I have both!
Jamal: Excellent. Let’s get started on collecting and organizing all of the necessary information to make the claims process as smooth as possible. I can email you a Claims
www.ngpf.org
Last updated: 4/25/19
2
Exhibit 1: Email from Jamal
To:
From: Jamal Turner
Subjec
t:
Ms. Salas,
Thank you for contacting me regarding your recent automobile incident. I’ve opened a claim
on your behalf. Your claim number is 716550.
As you gather information about the accident, please record it on the Claims Worksheet
attached below. Additionally, here are some tips on filling out an auto insurance claim:
Worksheet that you will need to complete.
Stephanie: That sounds fantastic. Thank you so much! This is my first car accident and first time filing an auto insurance claim.
Jamal: You did the right thing and called us as soon as you got to a safe area! I’m going to send you an email with a claim number and some tips on filling out an auto insurance claim. Once you are done, we can reconnect to talk about next steps. Stephanie: Thanks! I’ll give you a call back in about an hour when I’m all done with the claims worksheet.
Jamal: Sounds good!
Stephanie Salas
T-Wrecks Insurance Claim #: 716550
Best, Jamal
Answer This:
2. Jamal does some online research and skims through this helpful Wallethub article. What
are 3 important tips on filing an auto insurance claim that Jamal should include in his email to Stephanie?

Answer 1

Here are three clear, practical tips Jamal can include in his email to Stephanie:

1) Document everything at the scene and afterward
- Take photos/videos of vehicle damage, license plates, the overall scene, skid marks, traffic signs, and any visible injuries.
- Get the police report number and keep copies of all photos and medical records.

2) Exchange and record the other driver’s information — and don’t admit fault
- Collect the other driver’s name, phone, license plate, insurance company and policy number, vehicle make/model, and any witness contact info.
- Avoid saying anything that admits fault; stick to factual statements about what happened.

3) Report promptly and keep all records of the claim
- Provide your insurer with the police report, photos, witness info, and any medical or repair bills as soon as possible.
- Save the claim number, notes of all calls/emails (date, time, who you spoke with), receipts, and any repair estimates for future reference.