Question

Enrique is a medical assistant who is greeting two patients. One is an established patient, and one is a new patient. Which statement is Enrique MOST likely to make to a new patient but NOT to an established patient?

(1 point)
Responses

I’m going to need to photocopy your insurance card please.

I’m going to need to photocopy your insurance card please.

Our policy requires us to collect the co-pay before the visit.

Our policy requires us to collect the co-pay before the visit.

Your next appointment is Monday, May 31 at noon.

Your next appointment is Monday, May 31 at noon.

Could you please tell me your date of birth and telephone number?

Could you please tell me your date of birth and telephone number?

Answer 1

“I’m going to need to photocopy your insurance card please.”

Reason: new patients typically need their insurance card copied for the chart/registration; established patients usually already have that on file. Co-pay and confirming contact info apply to both.