Question

Jamal is new to the T-Wrecks Insurance Company team as an insurance claims representative and is excited to help folks out with their car insurance needs! This is his second week at this position and he is learning the ropes to provide high quality service to T-Wrecks clients.

One of Jamal’s first projects is to create a page for the T-Wrecks company website on auto insurance that walks clients through the steps they should take after they get into a car accident. Here’s what he has so far:

Car accidents themselves can’t be anticipated, but you can be prepared. The time immediately following a car accident is crucial to filing a successful car insurance claim, so knowing the steps will be incredibly helpful in that process.

Jamal conducts some online research to review what people should have with them in the case they get into an accident and what they should do during and after an accident.




Answer This:
Search the internet to find some online resources that provide details on what to do to PREPARE for a car accident, what to do IMMEDIATELY after the accident, and FOLLOW-UP tasks afterwards. Fill in the table below using the information you gathered online to help Jamal create content for the T-Wreck’s website.

BEFORE
DURING
AFTER
How to prepare for an accident
What to do immediately after an accident
Follow-up tasks afterwards






















With your help, Jamal is now finished with the website page and submits it to his manager for review. His manager says, “This looks great! This will help many folks better understand what needs to be done at each stage after a car accident. Thank you! I’m about to hop into a meeting, but I’ve got another project for you later.” Jamal heads back to his desk when the phone rings…

Jamal: Good morning, this is Jamal with T-Wrecks Insurance Company. How can I help you today?

Stephanie: Hi Jamal, this is Stephanie Salas. On the way to work this morning, I was slowing down to match the pace of traffic and someone rear-ended me! Both of our cars have damage! I am safe now at work, but wanted to follow up with T-Wrecks about what to do next regarding filing an auto insurance claim.

Jamal: I’m so sorry to hear about the accident, but glad that you are now safe! Do you have the police report and pictures of the damage?

Stephanie: Yes, I have both!

Jamal: Excellent. Let’s get started on collecting and organizing all of the necessary information to make the claims process as smooth as possible. I can email you a Claims Worksheet that you will need to complete.

Stephanie: That sounds fantastic. Thank you so much! This is my first car accident and first time filing an auto insurance claim.

Jamal: You did the right thing and called us as soon as you got to a safe area! I’m going to send you an email with a claim number and some tips on filling out an auto insurance claim. Once you are done, we can reconnect to talk about next steps.
Stephanie: Thanks! I’ll give you a call back in about an hour when I’m all done with the claims worksheet.

Jamal: Sounds good!

Exhibit 1: Email from Jamal
To:
Stephanie Salas
From:
Jamal Turner
Subject:
T-Wrecks Insurance Claim #: 716550
Ms. Salas,

Thank you for contacting me regarding your recent automobile incident. I’ve opened a claim on your behalf. Your claim number is 716550.

As you gather information about the accident, please record it on the Claims Worksheet attached below. Additionally, here are some tips on filling out an auto insurance claim:







Best,
Jamal


Answer This:

Jamal does some online research and skims through this helpful Wallethub article. What are 3 important tips on filing an auto insurance claim that Jamal should include in his email to Stephanie?

Answer 1

Here are three concise, WalletHub-style tips Jamal should include — each with a short practical note for Stephanie:

- Document everything at the scene and afterward. Take clear photos/videos of vehicle damage, license plates, road/traffic conditions, and any injuries; get the police report number and contact info for witnesses. (You already have photos and the police report — great.)

- Notify your insurer promptly and be careful what you say. Report the claim right away, provide factual answers, and avoid admitting fault or speculating about causation.

- Keep organized records and receipts. Save repair estimates, tow/rental car invoices, medical bills, and all communications with the other driver and with T‑Wrecks — these make the adjuster’s job easier and support any payments.