Question

Write professionally to the following regarding about issues of enrolling in a health and dental insurance plan on the Tactic Health Connection app and it appears that my income that I’m entering in the app being changed by a higher amount. It will not allow me to correct this error. I have you listed as my agent .

Will you be able assist me to process my application for enrollment for me?
I look forward to hearing back from you soon.

Answer 1

Subject: Assistance Needed with Enrollment on Tactic Health Connection App — Income Entry Error

Hello [Agent Name],

I hope you’re well. I’m having trouble completing my health and dental insurance application on the Tactic Health Connection app and I see that you are listed as my agent.

When I enter my income in the app, the amount is automatically changed to a higher number and will not allow me to correct it. I have attempted to re-enter the information and restart the app, but the error persists, and I am unable to submit the application.

Could you please assist me with processing my enrollment? Specifically, could you:
- Correct the income amount in my application or advise how to fix the error in the app?
- Submit the application on my behalf if needed, and let me know if you require written authorization to act as my agent?
- Tell me which documents (proof of income, pay stubs, tax returns, screenshots of the error, etc.) you need from me and how to send them?

My contact information:
- Full name: [Your Full Name]
- Phone: [Your Phone Number]
- Email: [Your Email Address]
- Preferred contact times: [Best times to reach you]
- (Optional) Date of birth / Application ID: [DOB or App ID if applicable]

I can provide screenshots of the issue or any supporting documents right away. Please let me know the next steps and any forms I should complete to authorize you to process the application if that is required.

Thank you for your help. I look forward to your response.

Sincerely,
[Your Full Name]