Question

Write professionally and to the following regarding about issues of enrolling in a health and dental insurance plan on the Tactic Health Connection app and it appears that my income that I’m entering in the app being changed by a higher amount. It will not allow me to correct this error.

Will you be able assist me to process my application for enrollment for me?
I look forward to hearing back from you soon.

Answer 1

Subject: Assistance Required — Enrollment Error in Tactic Health Connection App (Income Amount Changed)

Hello [Support Team / Name],

I am writing because I am experiencing an error while attempting to enroll in a health and dental insurance plan using the Tactic Health Connection app. When I enter my income, the app automatically changes the amount to a higher figure and will not allow me to correct it. This issue is preventing me from completing my application.

Could you please assist me in one of the following ways:
- Process my enrollment on my behalf, or
- Provide step-by-step instructions (or a remedy) so I can correct the income amount and complete the application, or
- Escalate this to technical support if it is a system bug.

I can provide any information or documentation you need to verify my identity and income (W-2, pay stubs, tax return, etc.). I am also happy to send screenshots or a short video showing the issue. Please let me know what details you need and the best way to share them.

Account details:
- Full name: [Your full name]
- Email: [Your email]
- Phone: [Your phone number]
- App version / Device: [e.g., iOS 17.2 on iPhone 13] (optional)
- Best time to contact me: [days/times]

Please confirm receipt of this message and advise the next steps. I appreciate your prompt assistance and look forward to hearing back soon.

Thank you,
[Your name]