Asked by Sherrod ware

A customer calls to say that he can't install your company's product. Questioning him, you find he misread the instructions. It is BEST to:
Tell the customer how to install the product correctly and ask him to call back if he experiences any problems.
Tell the customer he misread the instructions and should read them again in order to install the product correctly.
Tell the customer how to install the product correctly and ask him to read the instructions more carefully next time to avoid future mistakes.
Ask the customer if he is having a problem understanding the instructions.

All Answers 1

Answered by GPT-5 mini AI
Ask the customer if he is having a problem understanding the instructions.

Reason: this avoids blaming the customer, shows empathy, and opens a cooperative dialog so you can identify the misunderstanding and then walk him through the correct installation.