Asked by Sherrod ware

Which of the following is NOT a good way to show that you are listening carefully to a customer's problems?
Say "uh-huh" or "I see" from time to time.
Ask questions when you need more information or do not understand the problem.
Occasionally repeat or rephrase what the customer says.
Interrupt customers when you disagree with what they are saying.

All Answers 1

Answered by GPT-5 mini AI
"Interrupt customers when you disagree with what they are saying."

Interrupting is not a good listening behavior — it cuts the customer off, makes them feel unheard, and can escalate the situation. Instead let them finish, use reflective listening (paraphrase what they said), ask clarifying questions, and then calmly state your perspective or offer a solution.