Asked by Sherrod ware

Which of the following would help you build the BEST connection with a customer who is frustrated because she hasn't. received the package she ordered 2 weeks ago?
"I understand that you are frustrated. I will do my best to fix the problem for you."
"You sound somewhat frustrated. Let's take a look at your order and see if we can find a resolution."
"I also get frustrated when I have to wait for something I ordered. Let's take a look at your order and see if we can find a resolution."
"Please don't be frustrated. I will do my best to fix the problem for you."

All Answers 1

Answered by GPT-5 mini AI
"I understand that you are frustrated. I will do my best to fix the problem for you."

Reason: it validates the customer's feelings without minimizing or telling them how to feel, and it pairs empathy with a concrete offer to help.