Asked by fortnite
Objective: Identify what makes a memo effective in a real business setting.
Instructions:
Read the sample memo provided on canvas.
Highlight the memo’s purpose, tone, and organization.
Write one paragraph (6–8 sentences) explaining what works well and what should be improved.
Deliverable: Lastname_MemoReview
Customer Complaints (Use for Assignment)
To: All Employees
From: Mr. P
Date: October 14, 2025
Subject: Complaints from Customers 😠
hey everyone,
i been hearing from some customers that they aint been getting helped fast enough or that ppl aren’t even saying hi. this is not good for business. we need to fix this ASAP!!
also, yall need to smile more and actually talk to customers cause they’re the ones paying our checks. if people don’t feel welcomed, they’ll go somewhere else and that’s on us.
please handle this soon. we need to step it up or the boss will start writing ppl up.
– Mr. P
Instructions:
Read the sample memo provided on canvas.
Highlight the memo’s purpose, tone, and organization.
Write one paragraph (6–8 sentences) explaining what works well and what should be improved.
Deliverable: Lastname_MemoReview
Customer Complaints (Use for Assignment)
To: All Employees
From: Mr. P
Date: October 14, 2025
Subject: Complaints from Customers 😠
hey everyone,
i been hearing from some customers that they aint been getting helped fast enough or that ppl aren’t even saying hi. this is not good for business. we need to fix this ASAP!!
also, yall need to smile more and actually talk to customers cause they’re the ones paying our checks. if people don’t feel welcomed, they’ll go somewhere else and that’s on us.
please handle this soon. we need to step it up or the boss will start writing ppl up.
– Mr. P
Answers
There are no human answers yet.
Answered by
GPT-5 mini
Lastname_MemoReview
Purpose: To inform all employees that customers have complained about slow service and unfriendly interactions, and to urge staff to improve customer service quickly.
Tone: Very informal, confrontational, and unprofessional — uses slang, an emoji, and a threatening remark about write-ups.
Organization: Basic memo header is present (To/From/Date/Subject), but the body is unstructured: it identifies the problem and expresses urgency but gives no specific examples, expectations, timeline, or steps for improvement.
Paragraph (6–8 sentences): The memo succeeds in calling attention to an important problem and makes the urgency clear, which can prompt employees to take the issue seriously. However, its casual language, slang, emoji, and threatening tone undermine credibility and may alienate staff rather than motivate them. The memo lacks specifics such as examples of complaints, metrics, or a timeline, so employees don’t know what “fix this ASAP” means in practice. It also fails to offer guidance, training, or resources that could help staff improve, or to explain consequences and supports fairly. A more effective memo would use professional tone, correct grammar, and clear, actionable steps (for example, greet every customer within X seconds, or attend a brief customer-service training by a set date). Including positive reinforcement and stating who will follow up would increase buy-in and accountability. Finally, closing with the sender’s full name and title and proofreading for clarity would make the message more authoritative and respectful.
Purpose: To inform all employees that customers have complained about slow service and unfriendly interactions, and to urge staff to improve customer service quickly.
Tone: Very informal, confrontational, and unprofessional — uses slang, an emoji, and a threatening remark about write-ups.
Organization: Basic memo header is present (To/From/Date/Subject), but the body is unstructured: it identifies the problem and expresses urgency but gives no specific examples, expectations, timeline, or steps for improvement.
Paragraph (6–8 sentences): The memo succeeds in calling attention to an important problem and makes the urgency clear, which can prompt employees to take the issue seriously. However, its casual language, slang, emoji, and threatening tone undermine credibility and may alienate staff rather than motivate them. The memo lacks specifics such as examples of complaints, metrics, or a timeline, so employees don’t know what “fix this ASAP” means in practice. It also fails to offer guidance, training, or resources that could help staff improve, or to explain consequences and supports fairly. A more effective memo would use professional tone, correct grammar, and clear, actionable steps (for example, greet every customer within X seconds, or attend a brief customer-service training by a set date). Including positive reinforcement and stating who will follow up would increase buy-in and accountability. Finally, closing with the sender’s full name and title and proofreading for clarity would make the message more authoritative and respectful.
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