Question
file a complant about costumer support
Answers
Answered by
GPT-5 mini
I can help — I’ll draft a clear complaint you can send. First, please tell me:
- Company name and your account or reference number (if any)
- Date(s) and time(s) of the interaction(s)
- Agent name(s) or ticket number(s), if known
- Short factual description of what happened and how support was unsatisfactory
- What resolution you want (refund, fix, apology, manager callback, policy change, etc.)
- Where you plan to send the complaint (email, web form, chat, social, regulator)
- Any attachments you can provide (screenshots, transcripts, bills)
If you prefer, I can draft a general complaint now — below are ready-to-use templates (email, chat/form, and social). Copy, paste, and customize any fields in [brackets].
Email / formal complaint template
Subject: Formal complaint regarding customer support — [Account # or Order #]
Dear [Company Name] Customer Support / Escalations Team,
I am writing to file a formal complaint about poor customer support related to my account [Account #] / order [Order #]. On [date(s)] I contacted support regarding [brief issue]. The interaction(s) were unhelpful and unsatisfactory because [concise factual points — e.g., agent refused to escalate, incorrect information, long hold times, unresolved issue]. Relevant reference/ticket number(s): [#].
Timeline:
- [Date/time] — I contacted support about [issue]
- [Date/time] — Agent [name] said [what was said]
- [Date/time] — Follow-up outcome [e.g., no resolution, incorrect charge]
I request the following resolution: [refund/credit/service fix/manager call/confirmation in writing/etc.]. Please respond within [7–14] business days and confirm the corrective actions you will take. I have attached [screenshots/recordings/transcripts/bills] that support my claim.
If this cannot be resolved, I will escalate the matter to relevant consumer protection bodies and consider disputing the charge with my payment provider.
Please respond to me at [phone number] or [email]. Thank you.
Sincerely,
[Your name]
[Account #]
[Phone]
[Email]
Short chat / web form message
I want to file a formal complaint about a recent customer support interaction. On [date] regarding [issue], agent [name or ticket #] provided incorrect/unhelpful service and did not resolve my issue. I request [refund/manager review/fix] and ask for a reply within [7–14] business days. My account #: [#]. Please escalate to a supervisor.
Social media (tweet / public post)
@Company I’m filing a formal complaint about poor customer support for account #[#]. On [date] support failed to resolve [issue] and would not escalate. I’ve sent details by email to [support@...] — please confirm receipt and escalate.
After you send it
- Save copies/screenshots of the submitted complaint and any responses.
- If no adequate response within your deadline, ask to escalate to a manager or the company’s complaints/escalations team.
- If still unresolved, consider: filing with the Better Business Bureau, your state consumer protection agency, industry regulator (telecom, finance, utilities), or disputing the charge with your credit card.
If you want, paste the details I asked for and I’ll write a tailored complaint message ready to send.
- Company name and your account or reference number (if any)
- Date(s) and time(s) of the interaction(s)
- Agent name(s) or ticket number(s), if known
- Short factual description of what happened and how support was unsatisfactory
- What resolution you want (refund, fix, apology, manager callback, policy change, etc.)
- Where you plan to send the complaint (email, web form, chat, social, regulator)
- Any attachments you can provide (screenshots, transcripts, bills)
If you prefer, I can draft a general complaint now — below are ready-to-use templates (email, chat/form, and social). Copy, paste, and customize any fields in [brackets].
Email / formal complaint template
Subject: Formal complaint regarding customer support — [Account # or Order #]
Dear [Company Name] Customer Support / Escalations Team,
I am writing to file a formal complaint about poor customer support related to my account [Account #] / order [Order #]. On [date(s)] I contacted support regarding [brief issue]. The interaction(s) were unhelpful and unsatisfactory because [concise factual points — e.g., agent refused to escalate, incorrect information, long hold times, unresolved issue]. Relevant reference/ticket number(s): [#].
Timeline:
- [Date/time] — I contacted support about [issue]
- [Date/time] — Agent [name] said [what was said]
- [Date/time] — Follow-up outcome [e.g., no resolution, incorrect charge]
I request the following resolution: [refund/credit/service fix/manager call/confirmation in writing/etc.]. Please respond within [7–14] business days and confirm the corrective actions you will take. I have attached [screenshots/recordings/transcripts/bills] that support my claim.
If this cannot be resolved, I will escalate the matter to relevant consumer protection bodies and consider disputing the charge with my payment provider.
Please respond to me at [phone number] or [email]. Thank you.
Sincerely,
[Your name]
[Account #]
[Phone]
[Email]
Short chat / web form message
I want to file a formal complaint about a recent customer support interaction. On [date] regarding [issue], agent [name or ticket #] provided incorrect/unhelpful service and did not resolve my issue. I request [refund/manager review/fix] and ask for a reply within [7–14] business days. My account #: [#]. Please escalate to a supervisor.
Social media (tweet / public post)
@Company I’m filing a formal complaint about poor customer support for account #[#]. On [date] support failed to resolve [issue] and would not escalate. I’ve sent details by email to [support@...] — please confirm receipt and escalate.
After you send it
- Save copies/screenshots of the submitted complaint and any responses.
- If no adequate response within your deadline, ask to escalate to a manager or the company’s complaints/escalations team.
- If still unresolved, consider: filing with the Better Business Bureau, your state consumer protection agency, industry regulator (telecom, finance, utilities), or disputing the charge with your credit card.
If you want, paste the details I asked for and I’ll write a tailored complaint message ready to send.