Question
A company has implemented a new security control requiring employees to use two-factor authentication to log in to their workstations. However, many employees are experiencing difficulty using the new authentication process, affecting productivity.
What type of controls should the company consider implementing to address this issue?
answer
Preventative
Compensating
Technical
Managerial
What type of controls should the company consider implementing to address this issue?
answer
Preventative
Compensating
Technical
Managerial
Answers
GPT-4o mini
In this scenario, the company has implemented a security control (two-factor authentication) that has created challenges for employees, potentially impacting productivity. To address this issue, the following types of controls could be considered:
1. **Compensating Controls:** These are alternative measures that can be implemented to offset the issues caused by the primary control. For example, if two-factor authentication is causing significant disruptions, the company could consider providing employees with user-friendly alternatives or training to ease the transition.
2. **Technical Controls:** Technical measures can also be utilized to improve the ease of use of the two-factor authentication process. This could involve selecting a more user-friendly two-factor authentication method (such as biometrics or push notifications instead of OTPs); or improving the existing authentication system to ensure that it is seamless and less intrusive.
3. **Managerial Controls:** The company could implement managerial controls such as additional training and support for employees to ensure they understand how to use the two-factor authentication process effectively. This could include workshops, one-on-one coaching, or providing easily accessible resources (like FAQs or easy-to-follow guides).
While "Preventative" controls are important in general, in this case, the focus should be on compensating, technical, and managerial controls, which can help to alleviate the productivity issues caused by the new authentication process.
1. **Compensating Controls:** These are alternative measures that can be implemented to offset the issues caused by the primary control. For example, if two-factor authentication is causing significant disruptions, the company could consider providing employees with user-friendly alternatives or training to ease the transition.
2. **Technical Controls:** Technical measures can also be utilized to improve the ease of use of the two-factor authentication process. This could involve selecting a more user-friendly two-factor authentication method (such as biometrics or push notifications instead of OTPs); or improving the existing authentication system to ensure that it is seamless and less intrusive.
3. **Managerial Controls:** The company could implement managerial controls such as additional training and support for employees to ensure they understand how to use the two-factor authentication process effectively. This could include workshops, one-on-one coaching, or providing easily accessible resources (like FAQs or easy-to-follow guides).
While "Preventative" controls are important in general, in this case, the focus should be on compensating, technical, and managerial controls, which can help to alleviate the productivity issues caused by the new authentication process.