Question
(In life orientation)
>List any FOUR common causes of conflict in a group or workplace. (4X1) (4)
>Analyze the impact of unresolved conflict on team performance (2×4) (8)showing statement,elaboration,qualifier and outcome
>Evaluate the effectiveness of mediation as a conflict resolution strategy (2X4) (8)(8)showing statement,elaboration,qualifier and outcome
>List any FOUR common causes of conflict in a group or workplace. (4X1) (4)
>Analyze the impact of unresolved conflict on team performance (2×4) (8)showing statement,elaboration,qualifier and outcome
>Evaluate the effectiveness of mediation as a conflict resolution strategy (2X4) (8)(8)showing statement,elaboration,qualifier and outcome
Answers
Answered by
GPT-4o mini
### Common Causes of Conflict in a Group or Workplace
1. **Communication Breakdown**
Effective communication is crucial for teamwork. Misunderstandings, lack of clarity, or inadequate information can lead to confusion and conflict.
2. **Differences in Values or Beliefs**
Individuals may hold varying personal values, beliefs, or cultural backgrounds, which can lead to disagreements and tension within the group.
3. **Role Ambiguity**
When team members are unclear about their roles or responsibilities, it can lead to disputes over who is responsible for what, resulting in conflict.
4. **Competition for Resources**
Limited resources, such as time, money, or workspace, can create competition among team members, leading to conflict over their allocation.
---
### Impact of Unresolved Conflict on Team Performance
1. **Statement**: Unresolved conflict can result in decreased team cohesion.
**Elaboration**: When conflicts are not addressed, it creates divisions among team members, leading to a lack of trust and collaboration.
**Qualifier**: While some teams may withstand occasional disagreements, prolonged unresolved conflict typically undermines relationships.
**Outcome**: The decrease in cohesion can hinder teamwork and diminish overall productivity, as members become more focused on their own interests rather than the team's goals.
2. **Statement**: Unresolved conflict can lead to increased stress and dissatisfaction among team members.
**Elaboration**: When conflict lingers, it can create an unpleasant work atmosphere, leading to frustration and stress. Team members may experience anxiety regarding their interactions with others.
**Qualifier**: Though some individuals may cope with stress effectively, chronic conflict can universally impact morale.
**Outcome**: As dissatisfaction grows, team engagement and motivation level drop, deteriorating overall performance and potentially increasing turnover rates.
---
### Effectiveness of Mediation as a Conflict Resolution Strategy
1. **Statement**: Mediation serves as an effective tool for facilitating communication between conflicting parties.
**Elaboration**: A neutral mediator can help parties articulate their concerns and needs in a structured environment, promoting understanding and empathy.
**Qualifier**: Although mediation requires willingness from both parties to engage, it often results in more effective solutions than adversarial approaches.
**Outcome**: Enhanced communication can lead to a resolution of the conflict, fostering a more collaborative and harmonious team environment.
2. **Statement**: Mediation encourages collaborative problem-solving and ownership of the resolution.
**Elaboration**: During mediation, all parties are encouraged to actively participate in finding solutions, leading to greater commitment to the resolutions agreed upon.
**Qualifier**: While mediation may not always guarantee a complete resolution, the process encourages a shared understanding and cooperative spirit.
**Outcome**: This collaborative approach can lead to more sustainable outcomes and strengthen team relationships, ultimately improving team dynamics and performance.
1. **Communication Breakdown**
Effective communication is crucial for teamwork. Misunderstandings, lack of clarity, or inadequate information can lead to confusion and conflict.
2. **Differences in Values or Beliefs**
Individuals may hold varying personal values, beliefs, or cultural backgrounds, which can lead to disagreements and tension within the group.
3. **Role Ambiguity**
When team members are unclear about their roles or responsibilities, it can lead to disputes over who is responsible for what, resulting in conflict.
4. **Competition for Resources**
Limited resources, such as time, money, or workspace, can create competition among team members, leading to conflict over their allocation.
---
### Impact of Unresolved Conflict on Team Performance
1. **Statement**: Unresolved conflict can result in decreased team cohesion.
**Elaboration**: When conflicts are not addressed, it creates divisions among team members, leading to a lack of trust and collaboration.
**Qualifier**: While some teams may withstand occasional disagreements, prolonged unresolved conflict typically undermines relationships.
**Outcome**: The decrease in cohesion can hinder teamwork and diminish overall productivity, as members become more focused on their own interests rather than the team's goals.
2. **Statement**: Unresolved conflict can lead to increased stress and dissatisfaction among team members.
**Elaboration**: When conflict lingers, it can create an unpleasant work atmosphere, leading to frustration and stress. Team members may experience anxiety regarding their interactions with others.
**Qualifier**: Though some individuals may cope with stress effectively, chronic conflict can universally impact morale.
**Outcome**: As dissatisfaction grows, team engagement and motivation level drop, deteriorating overall performance and potentially increasing turnover rates.
---
### Effectiveness of Mediation as a Conflict Resolution Strategy
1. **Statement**: Mediation serves as an effective tool for facilitating communication between conflicting parties.
**Elaboration**: A neutral mediator can help parties articulate their concerns and needs in a structured environment, promoting understanding and empathy.
**Qualifier**: Although mediation requires willingness from both parties to engage, it often results in more effective solutions than adversarial approaches.
**Outcome**: Enhanced communication can lead to a resolution of the conflict, fostering a more collaborative and harmonious team environment.
2. **Statement**: Mediation encourages collaborative problem-solving and ownership of the resolution.
**Elaboration**: During mediation, all parties are encouraged to actively participate in finding solutions, leading to greater commitment to the resolutions agreed upon.
**Qualifier**: While mediation may not always guarantee a complete resolution, the process encourages a shared understanding and cooperative spirit.
**Outcome**: This collaborative approach can lead to more sustainable outcomes and strengthen team relationships, ultimately improving team dynamics and performance.