When taking a phone message, it is most important to get key information. This includes the caller's name, phone number, the reason for the call, and any other relevant details that need to be communicated.
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08:Pretest
HS: English 3A [M] (Prescriptive) (GP) / 8:Academic and Workplace Skills
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24.
When taking a phone message, it is most important to _____.
write quickly
make sure the caller knows who you are
get key information
make sure the caller speaks clearly
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