The three forms of communication that we as medical assistant will see are

Question

oral- oral communication is seen when we speak to providers, interact with patinets in person or on the phone, also when communicating information to coworkers

written- we use written communication to send messages threw portals replying to patinets regarding medical questions, receiving emails or correspondence and most importantly when we document patient records

non verbal- non verbal communication is used by MA’s all day presented threw our attitude, smiling at patients or having positive facial expressions, non verbal can also include the tone in our voice. As well as by touch, when we respectfully comfort or patients.

As Medical assistants we can provide the best patient care when positively and effectively using all three forms of communication !
What can I respond to this classmate?

Answer 1

You could respond with appreciation for their insights and perhaps expand on the importance of effective communication in healthcare. Here's a possible response:

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"Thank you for sharing your thoughts on the three forms of communication in our role as medical assistants! I completely agree that oral, written, and non-verbal communication are crucial for fostering positive relationships with patients and ensuring their care is managed effectively.

I especially appreciate your emphasis on non-verbal communication — it’s fascinating how much our body language and tone can impact a patient’s experience. Also, I've found that being mindful of our written communication can help avoid misunderstandings and provide clear, concise information to patients and colleagues alike.

Do you have any specific examples of situations where effective communication made a significant difference in patient care? I’d love to hear more about your experiences!"

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This response acknowledges their contribution, encourages further discussion, and strengthens the sense of community in your class.