Gabrielle, a medical assistant, sees Roberto in the medical office where

she works. Roberto works for Gabrielle’s husband. Roberto and his wife
Sally are also personal friends of Gabrielle and her husband Mark. Roberto
has been out of work for the past few weeks because of severe back
problems. That night at dinner, Mark asks her if Roberto will be able to
return to work and when.
1. Is this a legal, ethical, or moral issue?
2. What should Gabrielle do in this situation?

1 answer

  1. Is this a legal, ethical, or moral issue?

This situation presents a blend of ethical and legal issues. Legally, Gabrielle must consider patient confidentiality and the Health Insurance Portability and Accountability Act (HIPAA), which protects the privacy of individual medical information. Discussing Roberto's medical condition with her husband violates that confidentiality, as his information is not to be disclosed without his consent. Ethically, Gabrielle faces a dilemma regarding loyalty to her professional responsibilities versus her personal relationships. She might feel a moral obligation to share information with her husband, but doing so would breach ethical standards for patient confidentiality and trust that patients expect when they share sensitive information with healthcare providers.

  1. What should Gabrielle do in this situation?

Gabrielle should prioritize patient confidentiality and adhere to professional ethical standards. She should not disclose any information about Roberto's medical condition to Mark or anyone else without Roberto's explicit consent. Here are some steps Gabrielle can take:

  • Maintain Professional Boundaries: Gabrielle should remind Mark that she cannot discuss patient information due to confidentiality laws.
  • Inform Roberto: If appropriate, Gabrielle could suggest to Roberto that he should keep his employer informed about his recovery and return-to-work plans, ensuring that this communication comes from him rather than through a third party.
  • Redirect the Conversation: Gabrielle could steer the dinner conversation towards neutral topics instead, avoiding discussions about Roberto's health altogether.
  • Educate Mark: If necessary, Gabrielle could explain the importance of confidentiality in the medical profession to help Mark understand why she cannot share specific information.

By taking these steps, Gabrielle upholds her professional responsibilities while maintaining the integrity of the patient-provider relationship.