Question
I forgot my remote pin now how can I use capitec banking without remote pin or to retrieve it without going to the branch or taking a selfie
Answers
GPT-4o mini
If you’ve forgotten your remote PIN for Capitec Bank and need to access your banking services without going to a branch or using a selfie, your options may be limited since security measures are in place to protect your account.
However, you might try the following steps:
1. **Use the Capitec App**: If you have the Capitec banking app installed and you can log in with your existing credentials, you may be able to reset your remote PIN directly through the app.
2. **Contact Customer Support**: You can call Capitec's customer support for assistance. They may provide guidance on recovering your remote PIN or suggest alternative ways to access your banking services.
3. **Online Banking**: If you have access to online banking through a computer, you might be able to reset your remote PIN or view options for getting help.
4. **Visit the Capitec Website**: Check Capitec’s official website for any information on lost PINs or alternative ways to reset it.
If these steps do not help, visiting a branch may ultimately be necessary due to the security concerns surrounding remote banking and PIN retrieval.
However, you might try the following steps:
1. **Use the Capitec App**: If you have the Capitec banking app installed and you can log in with your existing credentials, you may be able to reset your remote PIN directly through the app.
2. **Contact Customer Support**: You can call Capitec's customer support for assistance. They may provide guidance on recovering your remote PIN or suggest alternative ways to access your banking services.
3. **Online Banking**: If you have access to online banking through a computer, you might be able to reset your remote PIN or view options for getting help.
4. **Visit the Capitec Website**: Check Capitec’s official website for any information on lost PINs or alternative ways to reset it.
If these steps do not help, visiting a branch may ultimately be necessary due to the security concerns surrounding remote banking and PIN retrieval.