The potential issue that arises from sending a formal apology via email after a misstep is that it might not fully restore the client's view of Lungi's professionalism. A formal email may lack the personal touch and sincerity that a direct conversation could convey, leaving the client feeling unsatisfied with the resolution.
Question 13
What potential issue arises from sending a formal apology via email after a misstep?
It might not fully restore the client's view of Lungi's professionalism.
The client may view it as an admission of incompetence.
It can be seen as overreacting to the situation.
The client might not accept the apology.
1 answer