What should you do if a deposit made to an ATM on a date before the closing date is missing from your statement?

Question

a) Make sure you have the ATM receipt with the date, time and location of the ATM, the amount and the transaction number printed.
Then call the bank
b) Go back to the ATM and look for your deposit
c) Forget about it as the bank will never admit an error
d) if the deposit was a check, call the originator of the check and ask for a new check

Answer 1

The correct course of action in this situation is:

a) Make sure you have the ATM receipt with the date, time and location of the ATM, the amount and the transaction number printed. Then call the bank.

Having the ATM receipt provides you with the necessary evidence to discuss the issue with your bank, which is the appropriate step to resolve the missing deposit.