The student made an error in Step 3. The factorization in Step 2 is correct, where they set \( 4x = 0 \) and \( x - 3 = 0 \). However, the solutions derived from Step 3 are incorrect.
From \( 4x = 0 \), the solution is \( x = 0 \), which is correct. But from \( x - 3 = 0 \), the solution is \( x = 3 \), not \( x = -3 \).
So, the answer is Step 3.