Question

Hey i recently contacted u guys about my promo code not working ive seen this issue all over social media and ive followed all of your teams instruction's like deleted the app and tried on a different device , and every time i contact support u guys disrespectfully end the chat and u guys keep asking me to place the order if i could do that i wouldve done it already please connect me with someone that can either fix the promo or just give me uber cash, make this more professional and respectful please

Answer 1

Subject: Assistance Needed with Promo Code Issue

Dear [Customer Support Team/Specific Name],

I hope this message finds you well.

I am reaching out regarding an ongoing issue I have encountered with a promo code that is not functioning as intended. I have seen similar concerns raised by other users on social media, indicating that this may be a more widespread problem.

I have followed all the instructions provided by your team, including deleting the app and attempting to place an order on a different device. Despite my efforts, the promo code remains inactive. Additionally, I have experienced some frustration during my previous interactions with support, as the chats were ended prematurely without a resolution to my issue.

I kindly request your assistance in resolving this matter. If it is not possible to fix the promo code, I would appreciate any alternative solutions, such as providing Uber cash as compensation.

Thank you for your understanding and support. I look forward to your prompt response.

Best regards,
[Your Name]
[Your Contact Information]