“Mr. Becker has been a no-show for two appointments,” a medical assistant says. “Should I charge him for either or both of the appointments?” What is the BEST advice to give this medical assistant?

Question

(1 point)
Responses

“You don’t need to bill him. He might be having memory problems. Just follow up by phone or email.”
“You don’t need to bill him. He might be having memory problems. Just follow up by phone or email.”

“Check the document that lists the office’s financial policies and procedures.”
“Check the document that lists the office’s financial policies and procedures.”

“You need to bill him, but just a modest fee—$25 per missed visit should do it.”
“You need to bill him, but just a modest fee—$25 per missed visit should do it.”

“Ask the doctor what she wants to do about it. She’s the boss!”

Answer 1

The BEST advice to give this medical assistant is:

“Check the document that lists the office’s financial policies and procedures.”

This response ensures that the assistant follows the established protocols of the office regarding missed appointments, which may include billing practices. It also allows for consistency in how such situations are handled across different patients.