The process Aaliyah is engaged in is called service recovery.
Aaliyah works for a large hospital. Her job is to contact patients who have complained about poor customer service, find out what happened, and determine how to prevent similar problems in the future. What is this process called?
(1 point)
Responses
collection reporting
collection reporting
remittance advising
remittance advising
service recovery
service recovery
credit recovery
1 answer