The BEST way for Jamal to handle the situation is to ask the patient to verify the spelling of their email address. This allows for a potential oversight to be identified (such as a typo in the email address) and demonstrates Jamal's willingness to resolve the issue without making assumptions.
Jamal’s patient calls him and is irritated that he has still not received the email instructions for the fluoroscopy test he is scheduled for. Jamal looks at his computer and sees that he did, in fact, send the patient’s instructions. The patient insists that he has not received them. What would be the BEST way for Jamal to handle the situation?
(1 point)
Responses
Tell the patient to come to the office to get written instructions.
Tell the patient to come to the office to get written instructions.
Ask the patient to verify the spelling of their email address.
Ask the patient to verify the spelling of their email address.
Send the email again to the same address he used before.
Send the email again to the same address he used before.
Nothing. The patient will receive the email eventually.
1 answer