Question 1 (1 point)

Question

Identify which two goals are associated with the principle of Deep Customer Empathy? (Choose 2)

Select 2 correct answer(s)
Question 1 options:

Team collaboration to suggest multiple ideas.

Creating the Ideal State Statement.

Whittling ideas to find the best solution.

Testing solutions.

Creating a Customer Problem Statement.

Question 2 (1 point)
Identify the primary goal associated with the principle of Rapid Experiments with Customers?

Question 2 options:

Narrowing ideas to find the solution with the best customer benefit.

Testing the hypothesis of one or more solutions.

Brainstorming with team members to generate solution ideas.

Creating a Customer Problem Statement and Ideal State Statement.

Question 3 (1 point)
Identify which two goals are associated with the principle of Go Broad to Go Narrow? (Choose two)

Select 2 correct answer(s)
Question 3 options:

Brainstorming with team members to generate solution ideas.

Creating the Ideal State Statement.

Creating a Customer Problem Statement.

Whittling ideas to find the solution with the best customer benefit.

Testing the hypothesis of one or more solutions.

Question 4 (1 point)
Which would be the most appropriate situation to apply Design for Delight?

Question 4 options:

You want to find innovative ways to help a local high school build a scholarship fund.

You want approval to operate a shaved ice stand at your state junior soccer playoffs.

You want to create a blog to share your favorite music with other people.

You need to follow industry standards to build a new game app.

Question 5 (1 point)
Which two concepts describe prototyping and experimentation? (Choose two)

Select 2 correct answer(s)
Question 5 options:

Don't Get Ready, Get Started

Ever-escalating Loops

Build to Think Instead of Think to Build

Move Faster than Thought

Go Broad to Go Narrow

Question 6 (1 point)
Which best describes a D4D relationship between the customer problem, the solution, and the customer benefit?

Question 6 options:

Patients at a doctor's office have no complaints, but the office decides to offer personal TVs and refreshments in the waiting room.

Patients at a doctor's office complain that wait times seem long and they don't know when they will see their doctor. So, the office implements an app that updates wait times every two minutes and surveys patients afterwards to ensure satisfaction.

Patients at a doctor's office complain that wait times seem long and they don't know when they will see their doctor. So, the office tells patients to arrive at least 20 minutes early so they can move appointments up when possible.

Patients at a doctor's office complain that wait times seem long and they don't know when they will see their doctor. So, the office provides free cookies in the waiting room.

Question 7 (1 point)
You are in a brainstorming session with a group of five team members. The team is using looping.

Which of these is a looping concept?

Question 7 options:

Faster than Thought

Customer Safari

Storyboarding

Go Narrow

Question 8 (1 point)
You own a business that creates gameware. You want to gain a deep customer empathy.

What should you do?

Question 8 options:

Define an ideal customer state using input from your employees about their knowledge of gameware issues.

Based on problems your staff experienced while playing the gameware, brainstorm issues.

Observe your customers to understand what problems they experience while playing the gameware.

Create a problem statement based on your issues creating different gameware.

Question 9 (1 point)
Which would be the most appropriate situation to apply Design for Delight?

Question 9 options:

You need to follow industry standards to design a building that meets Green Energy recommendations.

You want to create a website to help owners of lost pets find their animals.

You want to help local hay farmers find better ways to harvest their crops on time.

You want to create a blog to share your travel tips.

Question 10 (1 point)
What are the components of an Ideal Customer State?

Question 10 options:

If we, Then, Which we will measure by, Success for this metric will be.

I am, I am trying, But, Because, Which makes me feel.

Fast Cycle Sketch Test, Fake-o Test, Concierge Test, Technical Test.

In a perfect world, The biggest benefit to me is, Which makes me feel.

Question 11 (1 point)
How does an Empathy Map help identify the customer's challenge?

Question 11 options:

It identifies artifacts and environmental factors that influence a customer.

It probes more deeply into a problem or opportunity area.

It explores relationships and tensions between goals, values, motivations, or other characteristics.

It connects a customer's perspective to issues and their related emotions.

Question 12 (1 point)
What is the best way to summarize what you learn and probe more deeply by interviewing a customer while they are using your product?

Question 12 options:

Write an Ideal State statement.

Implement Follow-Me-Home.

Use a Customer Safari Method card

Use Zoom.

Question 13 (1 point)
What is the best way to summarize what you learn and probe more deeply by interviewing a customer while they are using your product?

Question 13 options:

Use a Customer Safari Method card.

Write an Ideal State statement.

Implement Follow-Me-Home.

Use Zoom.

Question 14 (1 point)
What are the components of a Customer Problem Statement?

Question 14 options:

I am, I am trying, But, Because, Which makes me feel.

If we, Then, Which we will measure by, Success for this metric will be.

In a perfect world, The biggest benefit to me is, Which makes me feel

Fast Cycle Sketch Test, Fake-o Test, Concierge Test, Technical Test.

Question 15 (1 point)
Which is NOT a component of an Ideal Customer State?

Question 15 options:

I am trying

The biggest benefit to me is

In a perfect world

Which makes me feel

Answer 1

Here's the information for your questions:

Question 1: Select 2 correct answer(s):

• Creating a Customer Problem Statement.
• Creating the Ideal State Statement.

Question 2:

• Testing the hypothesis of one or more solutions.

Question 3: Select 2 correct answer(s):

• Brainstorming with team members to generate solution ideas.
• Whittling ideas to find the solution with the best customer benefit.

Question 4:

• You want to find innovative ways to help a local high school build a scholarship fund.

Question 5: Select 2 correct answer(s):

• Don't Get Ready, Get Started
• Build to Think Instead of Think to Build

Question 6:

• Patients at a doctor's office complain that wait times seem long and they don't know when they will see their doctor. So, the office implements an app that updates wait times every two minutes and surveys patients afterwards to ensure satisfaction.

Question 7:

• Storyboarding

Question 8:

• Observe your customers to understand what problems they experience while playing the gameware.

Question 9:

• You want to create a website to help owners of lost pets find their animals.

Question 10:

• In a perfect world, The biggest benefit to me is, Which makes me feel.

Question 11:

• It connects a customer's perspective to issues and their related emotions.

Question 12:

• Implement Follow-Me-Home.

Question 13:

• Implement Follow-Me-Home.

Question 14:

• I am, I am trying, But, Because, Which makes me feel.

Question 15:

• I am trying (This is often associated with the problem statement rather than the ideal customer state components).

Make sure to review the context and materials provided in your course to ensure these answers align with your understanding and course specifics.