Question

Alex is attempting to change their smartphone’s settings for an app that connects to their smart home. However, they cannot find the right setting, and they finally just give up and decide to leave it as is. What barrier to efficiency does this describe?

Answer 1

The scenario describes a barrier to efficiency known as **usability** or **user experience barrier**. Alex's inability to find the right setting indicates that the app's interface may not be intuitive or user-friendly, making it difficult for users to navigate and adjust settings effectively. This can lead to frustration and ultimately result in users giving up on making the desired changes, which compromises the overall efficiency of using the app.