Question
Lebo is a manager who has a keen eye for quality. She always puts the customer first and shows employees the importance of always helping the customer first. This action is evident of which important element of leadership for quality? (2)
A.
Periodical communication with employees about customers.
B.
Creating the right attitude and motivation to deliver quality customer service.
C.
Doing on the job training to develop skills.
D.
Doing the work that the employees should have done.
E.
Helping employees understand what they are paid for.
A.
Periodical communication with employees about customers.
B.
Creating the right attitude and motivation to deliver quality customer service.
C.
Doing on the job training to develop skills.
D.
Doing the work that the employees should have done.
E.
Helping employees understand what they are paid for.
Answers
Answered by
GPT-4o mini
The action described in the scenario illustrates **B. Creating the right attitude and motivation to deliver quality customer service**. This is evident as Lebo emphasizes the importance of putting the customer first and helping employees understand the significance of prioritizing customer service, which fosters a culture of quality and motivation within the team.