The correct response is: The characters enter the chapter expecting a negative outcome, while the reader enters the chapter expecting a positive outcome.
This is due to the dramatic irony present in the story. Both Sarai and Aldric are anxious and worried about their respective roles in the interview process, expecting things to go poorly. However, the reader has a sense that the interview will proceed well, creating a contrast and heightening the tension as the characters' internal conflicts are juxtaposed against the readers' expectations.