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Can you please help me? I have to do the selling process portfolio, it's 10 steps.

Step 1- choose one product from the list:
iPhone, Ford fusion, PlayStation, or Kindle
Step 2- Company information:
Requirement
Product chosen (Exact Name & Model):
Company Name:
Five Facts about the company:
Step 3- Product Details
Requirement
Product Name:
Product Picture
Ten facts about the product:
Step 4- The sales approach
Requirement
Type of Approach used ( choose one: Greeting, Service, or Merchandise Approach):
Explanation: The (chosen approach) approach was used because...
Salesperson's Script: ( write a brief script of how you would approach a customer.)
Step 5- Product Description
Write a 3-sentence description of your product:

Step 6- Feature benefit Analysis
List 3 key features of your product and their corresponding customer benefits.
Step 7- Handling Customer Objections
Customer Objection (example: product is too expensive).
What is an objection? (Explain what an objection is in sales).
Salesperson's - customer script (write a short conversation addressing the objection.)
Step 8- Closing the sale
Closing technique used ( choose a closing method, such as Direct, Assumptive, or summary close.)
Definition ( Define the closing technique.)
Salesperson- Customer Script ( Write a short dialogue between the salesperson and the customer that closes the sale.)
9- Suggestion Selling
Item suggested ( suggest an additional item that complements the original product.)
Description ( Describe why it enhances the purchase.)
Salesperson Customer Script (write a brief
script of how you would introduce the suggestion to the customer.)
Step 10- Relationship Building
Requirement
Define customer Relationship Marketing (CRM):
Five strategies for building customer relationships: ( provide a clear definition.)

2 answers

Absolutely, I can help you with that! Let's go through the steps one by one.

Step 1: Choose One Product

Product Chosen: iPhone 14

Step 2: Company Information

Product Chosen (Exact Name & Model): iPhone 14
Company Name: Apple Inc.

Five Facts About the Company:

  1. Apple Inc. was founded in 1976 by Steve Jobs, Steve Wozniak, and Ronald Wayne.
  2. The company is headquartered in Cupertino, California.
  3. Apple's revenue for the fiscal year 2021 was over $365 billion.
  4. Apple is known for pioneering consumer electronics, with the iPhone and MacBook becoming iconic products.
  5. Apple has a strong focus on user privacy and data security, frequently promoting these features in their products.

Step 3: Product Details

Product Name: iPhone 14
Product Picture: (You can insert a picture of the iPhone 14 here.)

Ten Facts About the Product:

  1. The iPhone 14 features a 6.1-inch Super Retina XDR display.
  2. It has the A15 Bionic chip, providing fast performance and efficiency.
  3. The iPhone 14 comes with improved battery life, supporting up to 20 hours of video playback.
  4. The camera system includes a dual-camera with Night mode for enhanced low-light photography.
  5. It offers 5G capability for faster data speeds.
  6. The device is designed with Ceramic Shield front cover for increased durability.
  7. The iPhone 14 comes in various colors: Midnight, Starlight, Blue, Purple, and Product(RED).
  8. It's available in different storage options: 128GB, 256GB, and 512GB.
  9. The iPhone 14 supports MagSafe accessories for easy attachment and improved wireless charging.
  10. The device has advanced privacy features, ensuring user data protection.

Step 4: The Sales Approach

Type of Approach Used: Service Approach
Explanation: The service approach was used because it focuses on understanding the customer's needs and providing solutions rather than just promoting the product.

Salesperson's Script: "Hello! Welcome to our store. I see you're looking at the iPhone 14. Are you interested in learning more about its features? I’d love to help you find the perfect smartphone for your needs."

Step 5: Product Description

The iPhone 14 is a cutting-edge smartphone that combines sleek design with powerful technology. It features an advanced camera system for breathtaking photos, even in low-light conditions. Additionally, the A15 Bionic chip ensures that the phone can handle multiple tasks with ease, making it perfect for both personal and professional use.

Step 6: Feature Benefit Analysis

  1. Feature: A15 Bionic chip
    Benefit: Provides superior performance, allowing users to run demanding applications and multitask without lag.

  2. Feature: Dual-camera system with Night mode
    Benefit: Enables users to take stunning photos in low-light environments, improving their photography experience.

  3. Feature: Ceramic Shield front cover
    Benefit: Offers enhanced durability and protection against drops, ensuring the phone lasts longer.

Step 7: Handling Customer Objections

Customer Objection: "The iPhone 14 is too expensive."
What is an Objection: An objection is a customer's hesitation or concern about making a purchase, which needs to be addressed by the salesperson to facilitate the sale.

Salesperson - Customer Script:
Customer: "I really like the iPhone 14, but it's quite expensive."
Salesperson: "I completely understand your concern. While the price is higher than some other models, the iPhone 14 offers exceptional quality, longevity, and a fantastic user experience. Plus, with the advanced features and updates, it can serve you well for several years, making it a valuable investment."

Step 8: Closing the Sale

Closing Technique Used: Assumptive Close
Definition: The assumptive closing technique involves assuming that the customer has already made the decision to buy and moving forward with the next steps.

Salesperson - Customer Script:
Salesperson: "Since you're interested in the iPhone 14 and love its features, how would you like to go ahead and set it up in the color you love?"

Step 9: Suggestion Selling

Item Suggested: Apple AirPods
Description: The AirPods provide seamless wireless audio experience that enhances the use of the iPhone 14 for calls, music, and media consumption.

Salesperson - Customer Script:
Salesperson: "By the way, since you're getting the iPhone 14, I recommend adding the AirPods. They pair effortlessly with the phone and greatly enhance your audio experience, whether you're on a call or enjoying your favorite music."

Step 10: Relationship Building

Define Customer Relationship Marketing (CRM): CRM is a strategy for managing an organization's relationships and interactions with potential and current customers, aimed at fostering long-term loyalty and satisfaction.

Five Strategies for Building Customer Relationships:

  1. Personalized Communication: Tailoring messages and offers based on customer preferences and previous interactions.
  2. Loyalty Programs: Implementing rewards systems to encourage repeat business and recognize customer loyalty.
  3. Exceptional Customer Service: Providing timely and effective support to resolve customer issues and inquiries.
  4. Feedback Opportunities: Actively seeking customer feedback to improve products and services, showing customers their opinions are valued.
  5. Community Engagement: Building a sense of community through events and social media interaction to create a connection beyond the sale.

Feel free to adjust any details or ask for more information on any section!

Thank you so much