Question

Imagine you are a Public Administration student at a Diploma Level and you are undertaking a Research with a Title:
ASSESSING THE IMPACT OF DIGITAL TOOLS IN PUBLIC ADMINISTRATION A CASE STUDY OF CHADIZA DISTRICT EASTERN PROVINCE ZAMBIA.
You make or come up with Questionare with 25 questions

Answer 1

Certainly! Here’s a proposed questionnaire for assessing the impact of digital tools in public administration, using Chadiza District in Eastern Province, Zambia, as a case study. The questionnaire consists of different sections, including demographic information, awareness and usage of digital tools, impact on service delivery, challenges faced, and suggestions for improvement.

### Questionnaire: Assessing the Impact of Digital Tools in Public Administration

#### Section 1: Demographic Information
1. **Age:**
- [ ] 18-24
- [ ] 25-34
- [ ] 35-44
- [ ] 45-54
- [ ] 55 and above

2. **Gender:**
- [ ] Male
- [ ] Female
- [ ] Other

3. **Educational Level:**
- [ ] Primary School
- [ ] Secondary School
- [ ] Tertiary Education
- [ ] University Degree
- [ ] Postgraduate Degree

4. **Occupation:** ___________________________

5. **Length of Service in Public Administration:**
- [ ] Less than 1 year
- [ ] 1-5 years
- [ ] 6-10 years
- [ ] More than 10 years

#### Section 2: Awareness and Usage of Digital Tools
6. How familiar are you with digital tools used in public administration?
- [ ] Very Familiar
- [ ] Somewhat Familiar
- [ ] Not Familiar

7. Have you ever used any digital tools in your work?
- [ ] Yes
- [ ] No

8. Which digital tools do you currently use? (Select all that apply)
- [ ] Email
- [ ] Social Media (e.g., Facebook, Twitter)
- [ ] Online forms
- [ ] Management Information Systems (MIS)
- [ ] Government websites
- [ ] Others: ________________________

9. How often do you use digital tools in your daily tasks?
- [ ] Always
- [ ] Often
- [ ] Sometimes
- [ ] Rarely
- [ ] Never

#### Section 3: Impact on Service Delivery
10. In your opinion, do digital tools enhance service delivery in public administration?
- [ ] Strongly Agree
- [ ] Agree
- [ ] Neutral
- [ ] Disagree
- [ ] Strongly Disagree

11. Please rate the following aspects concerning the impact of digital tools on public service delivery (1 - Very Poor, 5 - Excellent):

a. Efficiency of service delivery: [1] [2] [3] [4] [5]
b. Accessibility of services: [1] [2] [3] [4] [5]
c. Transparency in operations: [1] [2] [3] [4] [5]
d. Citizen engagement: [1] [2] [3] [4] [5]

12. Have digital tools contributed to faster response times in public service?
- [ ] Yes
- [ ] No
- [ ] Unsure

13. Do you believe that digital tools have improved communication between government departments?
- [ ] Strongly Agree
- [ ] Agree
- [ ] Neutral
- [ ] Disagree
- [ ] Strongly Disagree

#### Section 4: Challenges Faced
14. What challenges do you face in using digital tools for public administration? (Select all that apply)
- [ ] Insufficient training
- [ ] Lack of internet access
- [ ] Technical issues
- [ ] Resistance to change
- [ ] Data privacy concerns
- [ ] Others: _______________________

15. How would you rate the level of training available for staff on the use of digital tools?
- [ ] Very Good
- [ ] Good
- [ ] Fair
- [ ] Poor
- [ ] Very Poor

16. Are there adequate resources (hardware/software) available for implementing digital tools in your department?
- [ ] Yes
- [ ] No

#### Section 5: Suggestions for Improvement
17. What improvements can be made to enhance the use of digital tools in public administration?
- __________________________________________________________________

18. How can training on digital tools be improved for staff?
- __________________________________________________________________

19. In your opinion, what role should government play in promoting digital tools in public administration?
- __________________________________________________________________

20. Would you recommend increased investment in digital infrastructure in public administration?
- [ ] Strongly Agree
- [ ] Agree
- [ ] Neutral
- [ ] Disagree
- [ ] Strongly Disagree

#### Section 6: Open-Ended Questions
21. Describe an instance where digital tools positively impacted your work in public administration:
- __________________________________________________________________

22. What specific digital tool do you believe has the most potential for improving public administration in Chadiza District?
- __________________________________________________________________

23. How do you envision the future of public administration in Chadiza District with increased digital tool usage?
- __________________________________________________________________

24. What additional comments or suggestions do you have regarding the use of digital tools in public administration?
- __________________________________________________________________

25. Would you like to be involved in future training sessions related to digital tools in public administration?
- [ ] Yes
- [ ] No

### Thank You!
Thank you for taking the time to complete this questionnaire. Your responses will contribute significantly to our understanding of the impact of digital tools in public administration in Chadiza District, Eastern Province, Zambia.