Question

Jericho is afraid to let customers leave reviews on her site because she does not want a bad review to scare potential customers away. Which of the following should she do if she does get a bad review of a certain product?

(1 point)
Responses

Revise the product or offer a refund.

Revise the product or offer a refund.

Delete it before anyone sees it.

Delete it before anyone sees it.

Block the user from shopping at her online store.

Block the user from shopping at her online store.

Increase the price of the product.

Answer 1

The best option for Jericho if she receives a bad review is to **revise the product or offer a refund**. This approach demonstrates good customer service, addresses the feedback constructively, and can help improve her product or resolve the customer's issues, potentially leading to higher customer satisfaction and loyalty.