1.

Question

Choose the best answer.

_____ involves two individuals communicating quickly back and forth through text on a laptop, desktop computer, or mobile device.

Instant messaging

telecommuting

landline telephone

teleconferencing
2.
Choose the best answer.

A _____ is an internet security system designed to prevent unauthorized access to personal information by others.

spamblock

cyberwall

padlock

firewall
3.
Choose the best answer.

_____ is the term for the overall economic integration and connection of global economies.

Global exchange

Global market

Gross domestic product

Globalization
4.
Choose the best answer.

_____ is mostly used today to send customers advertising materials and packages.

e-mail

Postal mail

cell phone

telecommuting
5.
Choose the best answer.

While Morgan’s Construction has a web page, 100% of its customer interaction is completed in office, where it establishes contracts to build homes for families. Morgan’s Construction is an example of a(n) _____ business.

brick-and-click

electronic

click-and-mortar

brick-and-mortar
6.
Choose the best answer.

Outsource call centers often use a(n) _____ to make high volumes of calls.

teleconferencing

cell phone

landline telephone

telecommuting
7.
Choose the best answer.

Which profession is NOT an example of a professional service?

accountant

doctor

lawyer

restaurant server
8.
Choose the best answer.

Allowing customers to contact the manager’s direct _____ is rare, but not unheard of.

cell phone

telecommuting

landline telephone

postal mail
9.
Choose the best answer.

Which of these describes cyber law?

a system of computer protocols that can communicate with one another

rules and regulations for browsing the internet

a part of the U.S. legal system dealing with fighting and prosecuting internet crimes

none of these
10.
Choose the best answer.

Seeing time as a fixed point on a linear timeline is an example of a country’s _____.

time orientation

daylight savings

time perspective

time-relative perspective
11.
Match the descriptions with the features of virtual business offices.

an effective tool to leave a message if no one is available

a place where virtual businesses can host meetings or receptions

the service of offering virtual businesses the convenience of a professional mailing address

usually the customer’s first contact with a company

the service of providing customers with product help, troubleshooting, or frequently asked questions

the use of telecommunication devices to facilitate communication and discussions between multiple parties

12.
Choose the best answer.

Valued customers should not have to waste time looking for _____.

the manager

excellent coworkers

company contact information

the business founder
13.
Choose the best answer.

Companies that supply high-value services are more likely to offer the manager’s _____ to their clients.

teleconferencing

cell phone

telecommuting

postal mail
14.
Choose the best answer.

Though a(n) _____ is less commonly used today for personal use, most established businesses still have this.

landline telephone

cell phone

telecommuting

e-mail
15.
Choose the best answer.

Jamal and Jacob Books is a book reseller that has both a heavy online presence and 30 physical bookstores. Jamal and Jacob Books is an example of a(n) _____ business.

click-and-mortar

electronic

brick-and-click

brick-and-mortar
16.
Choose the best answer.

Which of these is a business location that exists only in cyberspace?

virtual space

virtual business office

cross-cultural office

telecommuting space
17.
Match the descriptions with the client benefits of virtual business. Answers may be used more than once.

allows clients to access their medical records

involves teleconferencing through the internet

helps connect individuals digitally, removing the need to see a supplier or customer face to face

provides the convenience of reaching a company regardless of the time zone

can be accomplished without traveling to a physical office

is often accomplished through outsourced call centers

18.
Choose the best answer.

Which profession is an example of a professional service?

fry cook

construction worker

financial consultant

farmer
19.
Choose the best answer.

_____ is the process of basing company processes or services specifically overseas.

Importing

Outsourcing

Offshoring

Exporting
20.
Choose the best answer.

Multiple _____ of communication should be offered to customers since access to communication tools can vary greatly.

destinations

forms

directions

web services
21.
Choose the best answer.

_____ is the process of performing work duties some place other than an office, typically at home.

Postal mail

E-mail

Telecommuting

Teleconferencing
22.
Choose the best answer.

A(n) _____ is a text-bearing message transmitted electronically from one computer to another.

landline telephone

telecommuting

e-mail

teleconferencing
23.
Choose the best answer.

The _____ is the activity of buying and selling goods and services between different countries of the world.

global transaction

global market

gross domestic product

global exchange

Answer 1

Here are the best answers for each question:

1. Instant messaging
2. firewall
3. Globalization
4. Postal mail
5. brick-and-mortar
6. landline telephone
7. restaurant server
8. cell phone
9. a part of the U.S. legal system dealing with fighting and prosecuting internet crimes
10. time perspective
11. (Descriptive matching; answers might vary based on context, but here are some possible pairings):

• an effective tool to leave a message if no one is available - voicemail
• a place where virtual businesses can host meetings or receptions - virtual meeting space
• the service of offering virtual businesses the convenience of a professional mailing address - virtual office service
• usually the customer’s first contact with a company - customer service
• the service of providing customers with product help, troubleshooting, or frequently asked questions - customer support
• the use of telecommunication devices to facilitate communication and discussions between multiple parties - teleconferencing

12. company contact information
13. cell phone
14. landline telephone
15. brick-and-click
16. virtual business office
17. (Descriptive matching; answers may vary based on context, but here are some possible pairings):
    • allows clients to access their medical records - telehealth services
    • involves teleconferencing through the internet - virtual meetings
    • helps connect individuals digitally, removing the need to see a supplier or customer face to face - remote consultations
    • provides the convenience of reaching a company regardless of the time zone - 24/7 customer service
    • can be accomplished without traveling to a physical office - remote work
    • is often accomplished through outsourced call centers - customer support
18. financial consultant
19. Offshoring
20. forms
21. Telecommuting
22. e-mail
23. global market

Feel free to ask if you have further questions or need more help!