Question
1.
Choose the best answer.
_____ involves two individuals communicating quickly back and forth through text on a laptop, desktop computer, or mobile device.
Instant messaging
telecommuting
landline telephone
teleconferencing
2.
Choose the best answer.
A _____ is an internet security system designed to prevent unauthorized access to personal information by others.
spamblock
cyberwall
padlock
firewall
3.
Choose the best answer.
_____ is the term for the overall economic integration and connection of global economies.
Global exchange
Global market
Gross domestic product
Globalization
4.
Choose the best answer.
_____ is mostly used today to send customers advertising materials and packages.
e-mail
Postal mail
cell phone
telecommuting
5.
Choose the best answer.
While Morgan’s Construction has a web page, 100% of its customer interaction is completed in office, where it establishes contracts to build homes for families. Morgan’s Construction is an example of a(n) _____ business.
brick-and-click
electronic
click-and-mortar
brick-and-mortar
6.
Choose the best answer.
Outsource call centers often use a(n) _____ to make high volumes of calls.
teleconferencing
cell phone
landline telephone
telecommuting
7.
Choose the best answer.
Which profession is NOT an example of a professional service?
accountant
doctor
lawyer
restaurant server
8.
Choose the best answer.
Allowing customers to contact the manager’s direct _____ is rare, but not unheard of.
cell phone
telecommuting
landline telephone
postal mail
9.
Choose the best answer.
Which of these describes cyber law?
a system of computer protocols that can communicate with one another
rules and regulations for browsing the internet
a part of the U.S. legal system dealing with fighting and prosecuting internet crimes
none of these
10.
Choose the best answer.
Seeing time as a fixed point on a linear timeline is an example of a country’s _____.
time orientation
daylight savings
time perspective
time-relative perspective
11.
Match the descriptions with the features of virtual business offices.
an effective tool to leave a message if no one is available
a place where virtual businesses can host meetings or receptions
the service of offering virtual businesses the convenience of a professional mailing address
usually the customer’s first contact with a company
the service of providing customers with product help, troubleshooting, or frequently asked questions
the use of telecommunication devices to facilitate communication and discussions between multiple parties
12.
Choose the best answer.
Valued customers should not have to waste time looking for _____.
the manager
excellent coworkers
company contact information
the business founder
13.
Choose the best answer.
Companies that supply high-value services are more likely to offer the manager’s _____ to their clients.
teleconferencing
cell phone
telecommuting
postal mail
14.
Choose the best answer.
Though a(n) _____ is less commonly used today for personal use, most established businesses still have this.
landline telephone
cell phone
telecommuting
e-mail
15.
Choose the best answer.
Jamal and Jacob Books is a book reseller that has both a heavy online presence and 30 physical bookstores. Jamal and Jacob Books is an example of a(n) _____ business.
click-and-mortar
electronic
brick-and-click
brick-and-mortar
16.
Choose the best answer.
Which of these is a business location that exists only in cyberspace?
virtual space
virtual business office
cross-cultural office
telecommuting space
17.
Match the descriptions with the client benefits of virtual business. Answers may be used more than once.
allows clients to access their medical records
involves teleconferencing through the internet
helps connect individuals digitally, removing the need to see a supplier or customer face to face
provides the convenience of reaching a company regardless of the time zone
can be accomplished without traveling to a physical office
is often accomplished through outsourced call centers
18.
Choose the best answer.
Which profession is an example of a professional service?
fry cook
construction worker
financial consultant
farmer
19.
Choose the best answer.
_____ is the process of basing company processes or services specifically overseas.
Importing
Outsourcing
Offshoring
Exporting
20.
Choose the best answer.
Multiple _____ of communication should be offered to customers since access to communication tools can vary greatly.
destinations
forms
directions
web services
21.
Choose the best answer.
_____ is the process of performing work duties some place other than an office, typically at home.
Postal mail
E-mail
Telecommuting
Teleconferencing
22.
Choose the best answer.
A(n) _____ is a text-bearing message transmitted electronically from one computer to another.
landline telephone
telecommuting
e-mail
teleconferencing
23.
Choose the best answer.
The _____ is the activity of buying and selling goods and services between different countries of the world.
global transaction
global market
gross domestic product
global exchange
Choose the best answer.
_____ involves two individuals communicating quickly back and forth through text on a laptop, desktop computer, or mobile device.
Instant messaging
telecommuting
landline telephone
teleconferencing
2.
Choose the best answer.
A _____ is an internet security system designed to prevent unauthorized access to personal information by others.
spamblock
cyberwall
padlock
firewall
3.
Choose the best answer.
_____ is the term for the overall economic integration and connection of global economies.
Global exchange
Global market
Gross domestic product
Globalization
4.
Choose the best answer.
_____ is mostly used today to send customers advertising materials and packages.
Postal mail
cell phone
telecommuting
5.
Choose the best answer.
While Morgan’s Construction has a web page, 100% of its customer interaction is completed in office, where it establishes contracts to build homes for families. Morgan’s Construction is an example of a(n) _____ business.
brick-and-click
electronic
click-and-mortar
brick-and-mortar
6.
Choose the best answer.
Outsource call centers often use a(n) _____ to make high volumes of calls.
teleconferencing
cell phone
landline telephone
telecommuting
7.
Choose the best answer.
Which profession is NOT an example of a professional service?
accountant
doctor
lawyer
restaurant server
8.
Choose the best answer.
Allowing customers to contact the manager’s direct _____ is rare, but not unheard of.
cell phone
telecommuting
landline telephone
postal mail
9.
Choose the best answer.
Which of these describes cyber law?
a system of computer protocols that can communicate with one another
rules and regulations for browsing the internet
a part of the U.S. legal system dealing with fighting and prosecuting internet crimes
none of these
10.
Choose the best answer.
Seeing time as a fixed point on a linear timeline is an example of a country’s _____.
time orientation
daylight savings
time perspective
time-relative perspective
11.
Match the descriptions with the features of virtual business offices.
an effective tool to leave a message if no one is available
a place where virtual businesses can host meetings or receptions
the service of offering virtual businesses the convenience of a professional mailing address
usually the customer’s first contact with a company
the service of providing customers with product help, troubleshooting, or frequently asked questions
the use of telecommunication devices to facilitate communication and discussions between multiple parties
12.
Choose the best answer.
Valued customers should not have to waste time looking for _____.
the manager
excellent coworkers
company contact information
the business founder
13.
Choose the best answer.
Companies that supply high-value services are more likely to offer the manager’s _____ to their clients.
teleconferencing
cell phone
telecommuting
postal mail
14.
Choose the best answer.
Though a(n) _____ is less commonly used today for personal use, most established businesses still have this.
landline telephone
cell phone
telecommuting
15.
Choose the best answer.
Jamal and Jacob Books is a book reseller that has both a heavy online presence and 30 physical bookstores. Jamal and Jacob Books is an example of a(n) _____ business.
click-and-mortar
electronic
brick-and-click
brick-and-mortar
16.
Choose the best answer.
Which of these is a business location that exists only in cyberspace?
virtual space
virtual business office
cross-cultural office
telecommuting space
17.
Match the descriptions with the client benefits of virtual business. Answers may be used more than once.
allows clients to access their medical records
involves teleconferencing through the internet
helps connect individuals digitally, removing the need to see a supplier or customer face to face
provides the convenience of reaching a company regardless of the time zone
can be accomplished without traveling to a physical office
is often accomplished through outsourced call centers
18.
Choose the best answer.
Which profession is an example of a professional service?
fry cook
construction worker
financial consultant
farmer
19.
Choose the best answer.
_____ is the process of basing company processes or services specifically overseas.
Importing
Outsourcing
Offshoring
Exporting
20.
Choose the best answer.
Multiple _____ of communication should be offered to customers since access to communication tools can vary greatly.
destinations
forms
directions
web services
21.
Choose the best answer.
_____ is the process of performing work duties some place other than an office, typically at home.
Postal mail
Telecommuting
Teleconferencing
22.
Choose the best answer.
A(n) _____ is a text-bearing message transmitted electronically from one computer to another.
landline telephone
telecommuting
teleconferencing
23.
Choose the best answer.
The _____ is the activity of buying and selling goods and services between different countries of the world.
global transaction
global market
gross domestic product
global exchange
Answers
GPT-4o mini
Here are the best answers for each question:
1. **Instant messaging**
2. **firewall**
3. **Globalization**
4. **Postal mail**
5. **brick-and-mortar**
6. **landline telephone**
7. **restaurant server**
8. **cell phone**
9. **a part of the U.S. legal system dealing with fighting and prosecuting internet crimes**
10. **time perspective**
11. (Descriptive matching; answers might vary based on context, but here are some possible pairings):
- an effective tool to leave a message if no one is available - **voicemail**
- a place where virtual businesses can host meetings or receptions - **virtual meeting space**
- the service of offering virtual businesses the convenience of a professional mailing address - **virtual office service**
- usually the customer’s first contact with a company - **customer service**
- the service of providing customers with product help, troubleshooting, or frequently asked questions - **customer support**
- the use of telecommunication devices to facilitate communication and discussions between multiple parties - **teleconferencing**
12. **company contact information**
13. **cell phone**
14. **landline telephone**
15. **brick-and-click**
16. **virtual business office**
17. (Descriptive matching; answers may vary based on context, but here are some possible pairings):
- allows clients to access their medical records - **telehealth services**
- involves teleconferencing through the internet - **virtual meetings**
- helps connect individuals digitally, removing the need to see a supplier or customer face to face - **remote consultations**
- provides the convenience of reaching a company regardless of the time zone - **24/7 customer service**
- can be accomplished without traveling to a physical office - **remote work**
- is often accomplished through outsourced call centers - **customer support**
18. **financial consultant**
19. **Offshoring**
20. **forms**
21. **Telecommuting**
22. **e-mail**
23. **global market**
Feel free to ask if you have further questions or need more help!
1. **Instant messaging**
2. **firewall**
3. **Globalization**
4. **Postal mail**
5. **brick-and-mortar**
6. **landline telephone**
7. **restaurant server**
8. **cell phone**
9. **a part of the U.S. legal system dealing with fighting and prosecuting internet crimes**
10. **time perspective**
11. (Descriptive matching; answers might vary based on context, but here are some possible pairings):
- an effective tool to leave a message if no one is available - **voicemail**
- a place where virtual businesses can host meetings or receptions - **virtual meeting space**
- the service of offering virtual businesses the convenience of a professional mailing address - **virtual office service**
- usually the customer’s first contact with a company - **customer service**
- the service of providing customers with product help, troubleshooting, or frequently asked questions - **customer support**
- the use of telecommunication devices to facilitate communication and discussions between multiple parties - **teleconferencing**
12. **company contact information**
13. **cell phone**
14. **landline telephone**
15. **brick-and-click**
16. **virtual business office**
17. (Descriptive matching; answers may vary based on context, but here are some possible pairings):
- allows clients to access their medical records - **telehealth services**
- involves teleconferencing through the internet - **virtual meetings**
- helps connect individuals digitally, removing the need to see a supplier or customer face to face - **remote consultations**
- provides the convenience of reaching a company regardless of the time zone - **24/7 customer service**
- can be accomplished without traveling to a physical office - **remote work**
- is often accomplished through outsourced call centers - **customer support**
18. **financial consultant**
19. **Offshoring**
20. **forms**
21. **Telecommuting**
22. **e-mail**
23. **global market**
Feel free to ask if you have further questions or need more help!