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March 1st, 2019 (corrected date format)
Jessica Quach, President
Employment Vocational Training
238 Nelson Road
Scarborough, Ontario, H4K 1M9 (added a comma for proper address formatting)
To Whom It May Concern, (capitalized and corrected salutation)
Thank you for considering We Help - Tutoring Services for your training needs. Based on our conversation last Friday, I am pleased to propose the preliminary outline of the customer service workshop. I have also included a brochure with these details. (capitalization and punctuation corrections)
Workshop Overview
The 2-day Customer Service Strategist workshop encourages participants to define and refine their superior customer service skills. During the workshop, participants will: (clarified wording & added colon)
• Begin with ice-breaker, self-assessment, and goal-setting exercises
• Role-play active listening, questioning, and problem-solving strategies (removed "of")
• Analyze and identify excellent customer service attitudes and behaviors (capitalized “Analyze” and corrected "behaviours" to "behaviors" for consistency)
• Identify and apply three conflict negotiation models (corrected "or tree" to "three")
• Articulate best-practice behaviors as the organizational standard (corrected “best-practices” to “best-practice”)
• Set a goal for further development
Depending on participants’ preferences, we can begin at 8:00 AM or 8:30 AM and finish at 4:00 PM or 4:30 PM. I’ve attached a proposed agenda for your approval.
Methods
Using a variety of interactive exercises, including case analysis, taped role-play, peer feedback, and self-assessment, your employees will review, describe, and apply behaviors that build customer relationships. (corrected "pear" to "peer" and "building" to "build")
Since customized content contributes to learning transfer, I would like to visit your location for a few hours to observe your service representatives before the training dates. This complimentary needs assessment will allow me to gather information about current practices and to see your training facilities. (corrected "allowed" to "allow” and "locations" to "location")
Resources
As we discussed, your employees will need uninterrupted time to review and practice customer service techniques. Because participants will be working together and moving around, they will need group seating—4 persons to a table—and enough room to comfortably accommodate 16 people. (corrected "you" to "your"; replaced comma with an em dash for clarity)
You mentioned that the room is equipped with a laptop, projector, and screen. Participants will also need writing materials, a USB key, and one flip chart per table. We will be bringing our own camera. (added commas)
Qualifications
Our facilitators offer over 20 years of training experience with expertise and accreditation in adult education principles, business, and interpersonal communication skills. (corrected "20 years’" to "20 years of")
Costs
The needs assessment is free. The cost for the training, including tailoring materials and exercises to participants’ experiences, material printing and copying, 2-day interactive facilitation, workshop evaluation sheet and summary, and written best-practice recommendations specific to your organization, is $6,000 plus GST. (corrected "participant’s" to "participants’", "painting and coping" to "printing and copying", and added formatting to the dollar amount)
Again, thank you for your interest and consideration. At your convenience, please call or email me about your proposed employee training.
Kimberly Dohickery
Employment Counsellor
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