1.

Question

What is a crucial step in resolving conflicts within a team?

a. Avoiding the issue

b. Open dialogue

c. Ignoring different viewpoints

d. Dominating the conversation
2.
Why is concise writing important in social media?

a. To fill more space

b. To make messages clearer

c. To confuse the audience

d. To use more punctuation
3.
Which of the following is a key component of effective speaking skills?

a. Using complex language

b. Maintaining eye contact

c. Avoiding feedback

d. Speaking as quickly as possible
4.
How can marketers demonstrate ethical decision-making in social media marketing?

a. Making misleading claims

b. Ignoring data privacy issues

c. Adhering to copyright laws

d. Overlooking transparency
5.
What is an important aspect of active listening?

a. Interrupting frequently

b. Ignoring opposing viewpoints

c. Summarizing what others say

d. Focusing on your own response
6.
What does punctuality demonstrate in a professional setting?

a. Disregard for others' time

b. Preference for flexibility

c. Lack of interest

d. Commitment to responsibilities
7.
How can you prioritize tasks effectively?

a. By evaluating impact and urgency

b. By ignoring deadlines

c. By focusing on low-priority tasks first

d. By doing the boring tasks last

Answer 1

1. b. Open dialogue
   A crucial step in resolving conflicts within a team is to engage in open dialogue to address issues directly and collaboratively.

2. b. To make messages clearer
   Concise writing is important in social media because it helps make messages clearer and more digestible for the audience.

3. b. Maintaining eye contact
   A key component of effective speaking skills is maintaining eye contact, as it fosters connection and engagement with the audience.

4. c. Adhering to copyright laws
   Marketers can demonstrate ethical decision-making in social media marketing by adhering to copyright laws and respecting intellectual property.

5. c. Summarizing what others say
   An important aspect of active listening is summarizing what others say, which shows understanding and engagement.

6. d. Commitment to responsibilities
   Punctuality demonstrates a commitment to responsibilities and respect for others' time in a professional setting.

7. a. By evaluating impact and urgency
   You can prioritize tasks effectively by evaluating their impact and urgency, ensuring that the most important tasks are addressed first.