Question

1. Key factors that impact teamwork and customer service outcomes include:
A) Effective communication
B) Stress management
C) Managing communication
D) All of the above


2. This helps in ensuring that there is not confusion in tasks and directions which helps avoid misunderstanding::.
A) Feedback
B) Non-verbal communication
C) Active listening
D) Clear messages


3. It is important for a team to ensure that expectations are managed appropriately so unrealistic goals are not set. This is:
A) Realistic expectations
B) Managing Expectations
C) Proactive Problem Solving
D) All of the above


4. Communication ensures that everyone understands their roles and responsibilities.
A) True
B) False


5. Stress management in teams is not an important factor with customer service outcomes.
A) True
B) False

Answer 1

1. D) All of the above
2. D) Clear messages
3. B) Managing Expectations
4. A) True
5. B) False