To calculate the response rate, you need to divide the number of respondents by the total number of customers surveyed and then multiply by 100 to express it as a percentage.
- First, determine the number of customers surveyed. Since the bank surveys every fourth customer, the number of customers surveyed is:
\[ \text{Number of surveyed customers} = \frac{43,900}{4} = 10,975 \]
- Now, you know that 8,632 of these surveyed customers responded. Thus, the response rate can be calculated as follows:
\[ \text{Response Rate} = \left( \frac{\text{Number of Respondents}}{\text{Number of Customers Surveyed}} \right) \times 100 = \left( \frac{8,632}{10,975} \right) \times 100 \]
- Calculating this gives:
\[ \text{Response Rate} = \left( 0.7857 \right) \times 100 \approx 78.57% \]
- Rounding to the nearest integer, the response rate is approximately 79%.
Therefore, the response rate is 79 percent.