Which of these can be hidden costs customers encounter when shopping online? (Check all that apply.)

Question

Multiple select question.

Handling costs

Current sales tax

Concerns about fraud

Retail price

Answer 1

When shopping online, customers can encounter the following hidden costs:

• Handling costs: These may not be explicitly stated and can increase the total cost of the purchase.
• Current sales tax: Depending on the state or region, sales tax may be applied only at checkout, and customers may not be aware of this cost beforehand.
• Concerns about fraud: While not a direct financial cost, concerns about the security of personal and payment information can be considered a hidden cost in terms of peace of mind and potential risks.

Retail price is generally not considered a hidden cost since it is usually visible before checkout.

So the applicable options are Handling costs, Current sales tax, and Concerns about fraud.