That's when it all began. You were due to depart at 6 a.m. The first announcement came over the loud speaker saying there would be a short delay. The plane coming in form another airport had mechanical problems and the departure would be about an hour late Well, one hour passed and you were still not in the air. You and your friends heard another announcement stating that the flight would now be delayed another four hours due to scheduling conflicts. So once again you waited

Question

Finally, the plane arrived. You boarded and deported six hours past your originally scheduled time. The flight was flawless and you arrived at your destination. Unfortunately, when you went to retrieve your luggage, you found that it had not arrived. You went to customer service only to find out that your luggage had been sent to Switzerland. Of course, they apologized and told you it would be delivered to your hotel as soon as possible, but that didn't help the situation. All of your clothes, shoes, and personal items were packed in you luggage. You all decided to grab a taxi cab and at least get to the hotel to try to unwind and figure out a plan. You arrived at the hotel and found out that your room had been given to someone else because you were late, and with all the confusion, no one remembered to call and confirm. Now you had to wait until another room was cleaned. You finally all got into your room and called the airline and found out that your luggage would not be delivered until the next day. You decided you had no choice but to go out

and purchase clothes and personal items to get you through to the next day

The following day, your received your luggage late in the afternoon and your once in a lifetime vacation finally began.

After losing a full day of sightseeing due to poor management on the part of the airline, you and your friends anxiously

set about enjoying the rest of this once in a lifetime trip.

Now that you've returned home, you decide to write the airline a complaint letter.

1. Open a New document in Word

2. Make sure line spacing is single spaced (before and after set to 0) and use Times New Roman, 12 pt. font

3. Set the page margins as follows: Top 2", Left, Right, Bottom to 1"

4. Insert a header that includes your name and contact information include your address, email and phone.

5. Send the letter to one of the major airlines, Delto, Southwest, United-do a Google search to find their address.

6. Compose a complaint letter responding to the scenario above.

A. Paragraph 1 should state when and where you received the poor service

B. Paragraph 2 should include why you are not satisfied with the service Include what your expectations were and give details as to why those were not met.

C. Paragraph 3 should explain how you would like the matter resolved. State your expectations of whether you would like a refund or a new service to fix the problem.

D. Paragraph 4 should conclude by stating how you may be contacted and a time frame as to when you expect a response.

7. Carefully proofread the document for spelling, grammar and accuracy

8. Save as "Complaint"

9. Turn in

Make it seem like a 9th grader wrote it!!

Answer 1

[Your Name]
[Your Address]
[City, State, Zip Code]
[Your Email]
[Your Phone Number]
[Date]

Customer Service
[Airline Name]
[Airline Address]
[City, State, Zip Code]

Dear Customer Service,

I am writing to express my dissatisfaction with the service I received while flying with your airline on [Date of Flight]. My friends and I were scheduled to depart from [Departure Airport] to [Destination Airport] at 6 a.m., but our flight was significantly delayed. We did not leave until six hours later, and this was just the start of our frustrating experience.

I was very disappointed with the way things were handled. After waiting for an hour with no updates, we learned that our flight would be delayed another four hours due to scheduling conflicts. Once we finally boarded the plane, we thought our troubles were over, but when we arrived, we found out our luggage was sent to Switzerland instead of our destination! This was really upsetting because all of our clothes and personal items were in that luggage. I expected a much better experience, especially since we had planned this trip for a long time.

To resolve this situation, I believe I deserve a refund for the inconvenience caused by the delay and the misrouting of my luggage. Additionally, I would appreciate compensation for the clothes and personal items that I had to purchase just to get through the day. I hope your airline can take this seriously and offer a solution.

Please feel free to reach out to me at the contact information provided above. I would appreciate a response within the next two weeks regarding how you plan to address this issue. Thank you for taking the time to read my letter, and I hope to hear back from you soon.

Sincerely,
[Your Name]

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Note: Don't forget to fill in personal and flight details in place of brackets.