Asked by Rain Misoa

Is the subject line "Improving Customer Service" appropriate in a message to superiors?

A. Yes, because it focuses on solving the problem.
B. No, because the word "service" makes the subject line seem negative.
C. No, because the boss is likely to think that you caused the problem.
D. Yes, because it makes it look like you "bought into" the goals of the organization.

I've narrowed it down to A and D. However, I'm leaning towards A more because D makes it sound like you really are not interested in helping the company whereas A shows you are interested in helping to solve whatever issues there may be.

Am I correct in assuming this? Or am I way off?
Answered by Ms. Sue
I agree with A.

Answered by Rain Misoa
Yay! Thank you so much, Ms. Sue! If it wasn't for you helping me out in this business course of mine, I'd be a goner! Thanks again!
Answered by Ms. Sue
You're very welcome. You're doing great! :-)

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